Field IT Technician - Tontrac System Analytics, Grootvei Power Station - Grootvei Power Station
(2025-03 - 2026-02)
- Delivered technical support for weigh bridge systems, addressing hardware and software issues
- Diagnosed network connectivity problems, enhancing coal transport efficiency for trucks
- Led initiatives to reduce IT support response times, improving service quality
- Coordinated on-site installation of weigh bridge projects and printers
- Managed installation of cameras, centurion boom gates, and robots along with daily system maintenance
- Performed routine maintenance and troubleshooting of weigh bridge hardware components to minimise downtime
VoIP Technical Support Engineer - Futuresoft, Centurion - Centurion
(2019-03 - 2024-12)
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Provided guidance on installing and integrating new hardware components and software to remote clients
- Adding Public IP addresses on client firewall
- Taking New clients Live on Excalibur Debt Collection software
- Client communication
- Installing and configuring hardphones and softphones
- Providing timely and accurate customer feedback and Following up with clients to ensure the problem is resolved
- Performed detailed client network environment surveys to optimize system performance and support decision-making
- Monitored network performance and security, proactively identifying potential threats and mitigating risks
Personal Assistant - Standard Bank, Thohoyandou - Thohoyandou
(2017 - 2018)
- Support executives and boost team productivity
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Coordinated complex calendars and scheduled appointments to optimize executive time management
- Organized and prioritized daily tasks to ensure efficient office operations and meet tight deadlines
Telemarketing Sales Representative - Direct Channel, Johannesburg - Johannesburg
(2013-01 - 2016-12)
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
- Generated leads and scheduled appointments through targeted telemarketing campaigns to increase sales pipeline
- Handled customer inquiries and provided accurate information about products and services to build trust and rapport
