Thabile Mahlaba

Accomplished and results-oriented Sales Management Professional with 15+ years of experience in the retail industry. Recognized for the ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implementing processes that drive profitability.

Focused on exceeding store standards, sales goals, and client expectations. Well-organized, demonstrating self-motivation, perseverance, and creativity to accomplish both personal and corporate goals.

SALES CONSULTANT - Country Road Group

(2023-06)

• Assist customers in selecting suitable mobile products, plans, and accessories.
• Provide tailored shopping advice and resolve customer queries and complaints.
• Process payments accurately while maintaining excellent customer service.
• Manage stock through receiving, merchandising, daily counts, and periodic stock taking.
• Complete administrative tasks, including paperwork and customer records.

SALES CONSULTANT - Into Tab Technologies (Vodacom Insurance Partner)

(2022-06 - 2023-05)

• Drove cellphone sales by assisting customers with the selection of mobile devices, plans, and Vodacom insurance products.
• Educated customers on the latest handsets, trends, and accessories to boost upselling opportunities.
• Handled administrative tasks, including policy documentation and accurate record-keeping.
• Resolved customer queries and complaints with professionalism, ensuring customer satisfaction and retention.

SECURITY CONTROL ROOM OPERATOR - SDU Security

(2019-05 - 2022-05)

• Monitored and operated the control room, ensuring the Radio Base Station was always active.
• Answered and routed calls, maintained databases, records, and reports.
• Managed security officers through rostering, supervision, and task delegation.
• Coordinated meetings and events, supporting administrative and budget functions.
• Tracked vehicle movements and issued security alerts via the emergency system.
• Conducted cost-benefit analysis of security systems and advised clients on insurance impacts.
• Built client relationships through post-installation visits to encourage repeat business.

STORE MANAGER - Rage

(2014-06 - 2019-04)

• Supported the Regional Manager in all tasks that are necessary to efficiently manage the store and its items to maximize sales, customer service, and profitability.
• Handled cash and/or finances and oversaw the overall image of the store.
• Effectively handled emergencies that developed in-store.
• Contributed to the training of recruits, continuous training of existing staff, as well as discipline, supervision, and retention of qualified staff.
• Dealing with management/operations daily concerning problems encountered in the store and motivated staff to achieve daily, weekly, and monthly targets.
• Delegated and followed up on the assigning of duties to subordinates, granting authority to carry out duties, and following up to see that duties are carried out.

ASSISTANT MANAGER - Rage

(2012-06 - 2014-05)

• Delivered professional customer service and assisted with special orders.
• Supported the Manager with daily operations, including store opening and closing.
• Oversaw monthly administrative tasks and reporting.
• Monitored performance to ensure monthly sales targets were met.

SALES ASSISTANT - Ackerman's

(2008-01 - 2012-05)

• Provided professional customer service by describing the benefits of various clothes and identifying other special customer needs.
• Displayed a gracious, courteous, and polite manner when interacting with all customers.
• Received returns, exchanges, damages, or repairs under warranty, according to company policy, keeping the customer informed of processing time.
• Assisted customers with special orders by completing paperwork and informing them of the process and waiting period.

Certificate - Call Centre - Purpose Pursuers College (2007)

Matric/Grade 12 - Target High School (2002)