Thabo Bruno Ramotshela

Quality Analyst with a Higher Certificate in Marketing Practices and hands-on experience across sales, brand promotion, and quality assurance. Strong communicator and team player with a proven ability to multitask, solve problems, and maintain high service and product standards. Adaptable professional with a growing track record across marketing, customer engagement, and quality control functions.

Quality Analyst - NutunCX Breville

(2023-11)

• Ensure products and services meet established quality standards by developing and executing testing plans.
• Identify defects and issues, track them through resolution, and verify corrective actions are implemented effectively.

Telesales Consultant - Clientele Life

(2023-05 - 2023-10)

• Sold insurance policies to South African customers using company-provided leads and contact lists.
• Engaged prospects to generate sales and build rapport, consistently working toward sales targets.

NBA Africa Promoter - CottonFest

(2022-12 - 2023-02)

• Promoted and represented the NBA brand at a major live event, increasing attendee awareness of NBA initiatives in Africa.
• Organised and coordinated promotional activities and brand activations, interacting directly with fans to enhance their experience.
• Partnered with event organisers to ensure smooth integration of NBA content and supported wider marketing efforts.

Volunteer - Bedfordview Fire Department

(2021-06 - 2021-09)

• Job-shadowed firefighters, gaining practical knowledge of fire-fighting equipment and the chemicals used for different fire types.
• Learned and practised calm, structured building evacuation procedures during simulated emergency situations.

Higher Certificate - Marketing Practices - Boston City Campus (2021-03 - 2022-03)

National Senior Certificate - Nirvana Secondary School (2016-01 - 2020-12)