Regional Talent Partner - SAF - Bridgestone AME (Africa Middle East) - Midrand Head Office
(2020-07)
Managing the entire hiring process from start to finish, including job analysis, candidate sourcing, screening, interviews, selection, offers, and onboarding. Building talent pipeline through job fairs and recruitment events. Developing recruitment policies and guidelines.
- Job Analysis and Profiling: Understanding the specific requirements of a role to create accurate job descriptions and specifications. This involves defining the skills, experience, and qualifications needed for the position.
- Sourcing Candidates: Utilizing various channels such as job boards, social media, recruitment agencies, and networking events to attract potential candidates. This includes posting job advertisements and actively searching for talent.
- Application Screening: Reviewing resumes and cover letters to shortlist candidates who meet the job criteria. This step often involves using applicant tracking systems (ATS) to streamline the process.
- Conducting Interviews: Engaging with candidates through phone screens, video interviews, and in-person meetings to assess their suitability for the role. This includes preparing interview questions and evaluating candidates based on their responses.
- Selection and Offer: Making decisions on which candidates to hire based on interviews and assessments. This includes extending job offers and negotiating terms of employment.
- Onboarding: Facilitating the integration of new hires into the organization by managing the onboarding process, which includes orientation, training, and ensuring they have the necessary resources to succeed in their roles.
- Building Talent Pipeline: Planned and attended Job fairs and recruitment events to attract qualified candidates and expand sourcing channels.
- Recruitment policies & guidelines: Formal documents that outline the procedures and practices for attracting, selecting, and hiring employees to ensure a fair, transparent, and efficient recruitment process, aligning with organizational goals and legal requirements.
Employee Wellbeing Member - Activities - Bridgestone AME (Africa Middle East) - Midrand Head Office
(2020-07)
Designing and implementing employee wellbeing programs and initiatives.
- Designed and implemented employee wellbeing programs focused on mental health, physical health, and work-life balance.
- Coordinated wellness initiatives such as stress management workshops, fitness programs, and mental health awareness campaigns.
- Managed Employee Assistance Program (EAP) and partnered with external providers to deliver support services.
- Monitored and analyzed employee engagement and wellbeing metrics, using surveys and feedback to improve initiatives.
- Ensured compliance with health and safety regulations and company wellbeing policies.
- Provided confidential support and guidance to employees on wellbeing-related concerns.
- Promoted a culture of wellness through internal communication campaigns and leadership engagement.
- Managed budgets and vendor relationships for wellbeing services.
- Prepared and presented reports on program effectiveness to senior management.
Service Delivery Supervisor - Adcorp BLU - Client's premises
(2016-09 - 2018-09)
Managing end-to-end service delivery processes, achieving clients SLA compliance, and driving continuous improvement initiatives that enhance efficiency and customer satisfaction. Adept at leading high-performing teams, resolving escalations promptly, and implementing process improvements.
- Supervised day-to-day service delivery operations on the client's site, ensuring compliance with contractual agreements and SLAs.
- Acted as the primary liaison between the client and internal teams, maintaining strong relationships and clear communication.
- Monitored team performance and implemented strategies to meet client requirements and operational targets.
- Coordinated resources and schedules to ensure timely and efficient service delivery.
- Ensured adherence to health, safety, and compliance regulations on-site.
- Tracked and reported on KPIs and SLA performance to management and clients.
- Handled escalations and resolved client issues promptly, maintaining high levels of customer satisfaction.
- Conducted regular audits and quality checks to ensure service standards were consistently met.
- Trained, mentored, and supported on-site staff to improve efficiency and service quality.
- Identified process improvement opportunities and implemented solutions to enhance service delivery.
- Prepared and submitted operational reports, including incident logs and performance summaries.
- Collaborated with internal departments (HR, Finance, Logistics) to ensure smooth operations and resource availability.
- Maintained accurate documentation of all service activities and compliance records.
Service Delivery Supervisor - Adcorp BLU - Client's premises
(2016-09 - 2018-09)
- Achieved Client SLA compliance across all service delivery metrics.
- Improved client satisfaction scores through proactive issue resolution and relationship management.
- Reduced operational delays by implementing process improvements and resource optimization.
- Successfully managed a team of 250 employees on-site, ensuring productivity and adherence to safety standards.
Warehouse Distribution Administrator - Detpak South Africa - Kya Sands
(2013-05 - 2016-08)
Organized and detail-oriented Warehouse Distribution Administrator with a proven ability to streamline operations and maintain accurate inventory control. Successfully managed high-volume distribution processes, ensuring order accuracy and on-time delivery across multiple regions. Skilled in coordinating inbound and outbound logistics, optimizing warehouse layouts, and supporting compliance with safety and quality standards.
- Managed telephone communication, including price requests, stock availability inquiries, and general correspondence.
- Organized and maintained filing systems for daily pick slips, dispatch information, and related documents.
- Prepared commercial invoices for returns and processed documentation accurately.
- Recorded and tracked workwear and safety gear issuance for warehouse personnel; maintained stock levels.
- Logged and filed delivery invoices and fuel costs on a daily/weekly basis.
- Collated and archived forklift check sheets for compliance and safety.
- Assisted with receiving, moving, checking, and storing incoming goods, ensuring quality and quantity accuracy.
- Labeled products and prepared items for dispatch and delivery coordination.
- Supported picking and packing operations alongside Warehouse Manager and Supervisor.
- Organized storage space and ensured inventory processes were completed daily.
- Maintained and serviced warehouse tools, machinery, and vehicles.
- Coordinated with transport companies for dispatch and delivery scheduling.
- Supervised general staff, ensuring a clean, safe, and organized warehouse environment.
- Monitored stock levels, replenished inventory, and removed hazardous products.
- Accurately updated data in computer systems and manual records.
Authorization Service Consultant - Standard Bank - JHB Head Office
(2009-01 - 2013-03)
Detail-oriented Credit Card Authorization Consultant with extensive experience in managing card transaction approvals, fraud detection, and compliance with banking regulations. Skilled in analyzing high-volume transactions, identifying potential risks, and ensuring secure and accurate authorizations.
- Ensure that the customers are always provided with all the necessary information if unsatisfied with the rejection.
- Ensure that all payments made are accurate and to the appropriate service providers.
- Attend to customer complaints within stipulated timeframes, act on the root cause(s) and maintain an accurate aggregate record of all complaints.
- Ensure that all claims within the designated portfolio are effectively and timeously processed within the stipulated turnaround times.
- Effective planning, problem solving and decision making.
- Manage the correct, consistent interpretation and application of the policy wording and ensure that all claims are treated equally.
- Check, analyze, understand and question the assessment findings before communicating in technical detail with customers.
- If a claim is suspicious refer to management en-route to internal fraud division.
- Handle rejections and difficult clients in a fair, sensitive and persuasive oral manner while being assertive.
- Decide which appropriate specialist service providers to engage on each claim, if necessary, such as Visa International etc.
- Effective relationship building internal payment authorization and finance division with regards to payments and service delivery issues
- Policy Administration to advise of any policy amendments or client queries.
- Always enhance the reputation and brand of your department and the company
- Take responsibility for personal development and career pathing
