Thabo Gumede

IT Graduate with hands-on experience in first-line IT support, Microsoft Windows environments, and user account administration. Experienced in Active Directory, Office 365 support, VPN setup, and end-user troubleshooting. Exposure to basic SQL administration, system documentation, and business analysis through academic and practical projects. Reliable, detail-oriented, and eager to gain further experience in IT infrastructure, service desk operations, and enterprise systems.

IT Support – Work Integrated Learning (WIL) at UMhlabuyalingana Municipality (2025-07 – 2025-08)

• Provided first-line IT support in a Microsoft Windows environment through service desk-style user support and issue resolution.
• Assisted with Active Directory user management, including account creation, password resets, and access permissions.
• Assisted with setup and maintenance of internet connectivity, VPN configurations, and Outlook email accounts.
• Gained exposure to real-world IT operations, documentation, and service workflows.

Diploma in Information Technology (NQF Level 6) in Information Technology – Richfield Institute of Technology – Centurion Campus (2023 – 2025)