Thalia Titus

Enthusiastic, professional, and customer-focused Receptionist, Spa Therapist, and Administrative Professional with experience in front office administration, customer service, hospitality, retail, and wellness environments. Possesses a Higher Certificate in Front Office Administration (NQF 5) and a strong foundation in client service, office administration, business communication, and reception management. Experienced in welcoming and assisting clients, managing appointments, operating switchboards, handling administrative duties, and delivering exceptional customer experiences.

Skilled in spa and wellness services, client consultations, retail support, stock control, cash handling, and maintaining professional standards of confidentiality and customer care. Demonstrates excellent interpersonal, organisational, and communication skills, with the ability to multitask effectively in fast-paced environments. Recognised for building strong client relationships, maintaining a professional image, and consistently delivering service excellence.

Spa Therapist - B-Spa

(2026-01)

• Welcoming clients and creating a relaxing, professional environment.
• Conducting client consultations to determine treatment requirements.
• Performing a variety of spa and wellness treatments according to company standards.
• Providing clients with advice on skincare, wellness, and aftercare treatments.
• Promoting and recommending spa products and services.
• Maintaining treatment rooms, equipment, and supplies in accordance with hygiene standards.
• Managing bookings and client records accurately.
• Ensuring client comfort, confidentiality, and satisfaction at all times.
• Assisting with retail sales of spa products.
• Adhering to health, safety, and sanitation regulations.
• Building and maintaining long-term client relationships through exceptional service delivery.

Receptionist / Shop Assistant - Leopards Leap Family Vineyards

(2024-04 - 2025-12)

• Welcome and greet clients/customers in a professional and friendly manner.
• Answer phone calls, respond to emails, and handle customer inquiries efficiently.
• Schedule and manage appointments using booking systems or diaries.
• Handle customer complaints and requests with discretion and professionalism.
• Keep the reception and waiting areas tidy, presentable, and welcoming.
• Communicate effectively with management and staff to coordinate customer needs.
• Maintain confidentiality and uphold company standards at all times.
• Operated the switchboard to answer, screen, and direct incoming calls promptly.
• Transferred calls to the appropriate departments or staff members with accuracy.
• Took detailed messages and ensured timely follow-up.
• Handled a high volume of calls in a professional and courteous manner.
• Assisted callers with general inquiries, bookings, and information requests.
• Assisted with administrative tasks including filing, photocopying, and scanning documents.
• Escalated urgent matters or customer complaints to management when necessary.
• Greet and assist customers in the shop, providing product knowledge and recommendations.
• Operate tills, handle transactions, and balance the cash register.
• Assist with deliveries: unpack stock, check invoices, and update inventory records.
• Ensure products are fresh, removing or reporting any damaged/expired items.
• Maintain shop cleanliness, including counters, shelves, and storage areas.
• Provide a welcoming and professional environment for all visitors and shoppers.

Runner (Front of House) - La Motte Bakery

(2023-02 - 2024-04)

• Welcome guests with a friendly and professional attitude, ensuring excellent customer service at all times.
• Support waiting staff by promptly delivering food and drinks to tables.
• Clear tables efficiently and reset them for the next service.
• Assist in maintaining cleanliness and organisation of the dining area.
• Provide guests with information about menu items, daily specials, or products if asked.
• Communicate effectively with kitchen and front-of-house teams to ensure smooth service.
• Uphold health, safety, and hygiene standards in line with company policies.
• Greet and assist customers in the shop, offering product knowledge and recommendations.
• Operate tills and handle cash/card transactions accurately.
• Ensure the shop environment remains welcoming, clean, and well-presented.
• Wrap bread, pastries, and other baked goods for customers.
• Conduct daily stock counts of bread, pastries, and shop items at closing time.
• Prepare and maintain attractive displays for promotions, tastings, or seasonal events.
• Keep the shop floor clean, organised, and inviting for customers.

Higher Certificate in Front Office Administration - Front Office Administration - Isa Carstens Academy (2025)

Grade 12 National Senior Certificate - Groendal Secondary School (2022)