Thandazile Matiwane

Highly organized and compassionate Medical Receptionist, Ward Clerk, and Patient Administrator with over 8 years of experience in hospital administration and patient support within busy healthcare environments. Proven expertise in front desk operations, appointment scheduling, billing administration, patient records management, switchboard operations, data capturing, and administrative coordination. Experienced in using Delta 9 and HMS2 hospital information systems.

Recognized for professionalism, confidentiality, excellent communication, and the ability to work effectively under pressure. Seeking to contribute strong administrative and patient-centered skills to a dynamic healthcare organization.

Reception Administrator at Medico-Legal PAIA Department of Health (2023-01 – Present)

• Managed confidential medico-legal records and documentation.
• Handled front desk reception and administrative functions.
• Assisted patients, clients, and stakeholders professionally.
• Maintained accurate filing systems and records management.
• Processed emails, incoming calls, and correspondence.
• Performed data capturing, reporting, and administrative coordination.
• Maintained confidentiality and professionalism at all times.

Medical Receptionist / Patient Administrator at Cecilia Makiwane Hospital (2017-01 – 2022-12)

• Welcomed and assisted patients in high-volume hospital departments.
• Managed appointment scheduling and patient bookings.
• Registered patients and maintained accurate patient records.
• Handled switchboard duties and patient enquiries.
• Assisted with billing administration and documentation.
• Utilized Delta 9 and HMS2 Hospital Information Systems for patient administration and data capturing.
• Rotated through the Outpatient Department (OPD), ENT Clinic, Casualty, and Labour Ward, providing administrative support within fast-paced healthcare environments.
• Collaborated with doctors, nurses, and multidisciplinary teams to ensure quality patient care and operational efficiency.
• Delivered excellent customer service while maintaining confidentiality and professionalism.

Personal Assistant (In-Service Training) at Cecilia Makiwane Hospital (2016-01 – 2017-12)

• Managed diaries, meetings, and appointment schedules.
• Prepared reports, correspondence, and office documentation.
• Assisted with filing systems and office organization.
• Supported daily healthcare administrative operations.

Senior Certificate – Philemon Ngcelwane High School (2012-12)

Management Assistant Certificates N4 -N5 in Management – Eastcape Midlands College (2015-12)