Thandeka Lucinda

I have over five years of experience in Office Admin role, and during my tenure with my previous employer I was responsible for the support, administration, and organization of a wide variety of tasks for the Senior Project Team. I have taken charge of the management of client scheduling, daily administrative functions, and other vital organizational project tasks.

I am skilled in front and back of house operations for adaptable office support, proficient in problem-solving and complaint resolution to achieve exceptional satisfaction score. I can deliver positive and professional service to people of different backgrounds, accurate in money handling and payment processing. I am a productive employee with proven track record of successful service delivery and producing quality outcomes through leadership and team motivation.

KIA/Hyaundai Mokopane Limpopo South Africa Office Assistant

Years worked: 03/19 - 12/21

• Attended management meetings to draft agendas, take minutes and then follow up on action items.
• Provided efficient overflow support to other teams when necessary to help the whole company meet deadlines.
• Managed and recorded all office-related purchases, keeping within budget and deadlines.

KIA/Hyuandai Mokopane Limpopo South Africa, Service Advisor

Years worked: 01/21 - 10/22

•Documented and scoped actions taken to resolve issues after service

• Scheduling service appointments
• Directing services to available mechanics for inspection
• Writing service orders, the descriptions of problems and repairs to be conducted
• Estimating costs and time needed for repairs

University of South Africa Higher Certificate in Banking - NQF Level 5

06/19 - 11/24

• The Higher Certificate in Banking Services exposes students to the latest developments in the banking sector, enabling them to grow into junior roles within the industry. Students can specialise in various areas of retail banking, such as sales, retail credit, and fraud detection. This qualification serves as an exciting introduction to the banking field, providing a stepping stone for further career advancement in the financial services industry.

University of South Africa

Certificate in Fundamentals of Banking and Risk Management - NQF Level 5

01/19 - 06/19

• College of Economics and Management Science covers;
• The Banking environment;
• Intermediation within the South African financial system;
• The importance of the financial service sector;
• The code of banking practice; characteristics of the banker-client relationship and customer needs and requirements within a banking environment.