Thandeka Moyo

I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I possess excellent communication skills, and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure and I have the customer care experience to handle customer complaints and solving problematic situations.

BRAND AMBASSADOR - STUDENT WISE

(2003 - 2007)

• New product launches, brand awareness campaigns
• Customer engineer and in store sales
• Stock checking
• Hand to hand interaction with customers
• Attending to Customer/Clients Queries

CAMPAIGN COORDINATOR - ISILUMKO MEDIA

(2007 - 2009)

• Taking Clients calls, handling briefings
• Site checking, drawing contracts, wages
• Activations, store & mall bookings, Briefing students
• Compiling feedback for clients and invoicing

ACCOUNT EXECUTIVE - SUNSET MEDIA

(2011 - 2012)

• Quote Generation and Invoicing
• Research and data collecting
• Procurement sourcing
• Sales for Killarney Country Club
• Field research, data integration, on site
• Management of staff, data conversion for Joburg Property Company

CONCIERGE CONSULTANT - RANDGO REWARDS

(2013)

• Maintaining Corporate Service Level Agreements within the team
• Client liaison on escalated queries
• Facilitating inbound requests for Concierge & Lifestyle services.
• Accurate case logging on ICE, internal client management system

TAKE ME HOME SERVICE DRIVER - EUROP ASSISTANCE

(2014 - 2016)

Designated driver service that ensures that client always arrives home safely after a night out with the added convenience of having their vehicle safely driven home for them.

QA ASSURER - RANDGO REWARDS

(2017-11 - 2017-11)

• Call monitoring
• Providing trend data to quality manager
• Participates in customer and client listening programs to identify customer needs and expectation
• Provides feedback on adherence and performance, based on assessment requirements and SLA’s
• Participates in calibration sessions for call centre staff
• Provides feedback on non-compliance;
• Coaching

MATRIC - SASOLBURG HIGH SCHOOL (2002 - 2002)