Thandeka Ngaleka

Dedicated and hardworking professional with more than 10 years of experience across customer service, retail, sales and call centre environments. Experienced in assisting customers, handling telephone enquiries, processing payments, maintaining task records and supporting smooth daily operations. Computer literate with working knowledge of Microsoft Word, Excel, PowerPoint, email and internet applications.

Known for professional communication, reliability, problem-solving and the ability to remain effective under pressure.

Cashier - COUNTRY CLOUD TRADING 153CC (MUCH BETTER)

(2021-08 - 2026-04)

• Handled cash, card and electronic payments accurately and responsibly.
• Assisted customers with purchases, questions and service-related enquiries.
• Maintained a professional and helpful approach while serving customers in a busy environment.
• Supported smooth day-to-day operations and completed assigned responsibilities independently.

Call Centre & Telesales - OCTOBER WIND

(2019-10 - 2019-12)

• Managed inbound and outbound customer calls in a professional manner.
• Assisted customers with complaints, questions and appropriate resolutions.
• Worked toward sales and customer service targets while maintaining service standards.
• Kept task records and demonstrated the ability to work independently.

Sales Representative / Cashier - SHEET STREET

(2012-05 - 2015-06)

• Assisted customers with product selection and provided friendly in-store service.
• Operated tills and processed customer payments accurately.
• Issued sales invoices and supported routine retail transactions.
• Maintained a clean, organised and customer-ready store environment.

Matric (Grade 12) - Commerce Stream - BUHLEBUZILE SECONDARY SCHOOL (2011)