Thandi Ngqobe

Customer service and sales professional with experience supporting customers by phone, resolving billing and account queries, processing bookings and refunds, validating customer information, data capturing, and maintaining accurate records. Experienced in working with European and USA customers and in remote environments. Strong communication, listening, organizational and customer relationship skills, with proficiency in Microsoft Word, Excel and Outlook.

Phone Validator - Titanx - Remote

Validated customer telephone numbers for an American company.

• Spoke with customers to verify information and followed established procedures on the system.

Customer Service Representative - Merchants

Provided customer service and information to USA customers.

• Assisted customers with billing, internet services, cable, landline and home security queries.
• Troubleshot customer issues and captured customer information accurately.

Customer Service Representative - Webhelp

Provided service information and customer support for a European airline.

• Answered customer questions and resolved account-related issues.
• Assisted with flight bookings, cancellations, refunds and voucher creation with accuracy and efficiency.
• Booked hotels when flights were cancelled.

Sales Representative - Clientele

Initiated retention conversations with existing customers over the phone.

• Kept up to date with products and communicated information about funeral cover and legal cover.
• Gathered and documented customer information and payment methods.
• Listened to customer needs and supported customer retention.

Data Capturer - Department of Education

Transferred matric results from paper records into data systems.

• Stored and organized paperwork after data entry to help ensure records were not lost.

Diploma - Public Relations N4 - Damelin

Grade 12 - Bethel High School