Thandiwe Precious

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Pack and Printer at Pailpac (Laciano) (2017-07 – 2017-12)

• Operated packaging machinery to ensure accurate and efficient packaging of products according to specified guidelines.
• Inspected finished packages for defects, ensuring compliance with company standards and customer requirements.

Face to face sales agent at Global Direct (2021-01 – 2021-11)

• Engaged directly with customers to promote and sell products, achieving and surpassing sales target consistently.
• Conducted product demonstrations and presentations to highlight key features and benefits.
• Identified customer needs and provided tailored product recommendations to enhance customer satisfaction and increase sales.
• Collaborated with team members to develop and implement sales strategies, resulting in improved market penetration.
• Collected customer feedback and insights to inform product development and improve sales approaches.

Customer Rewards Agent (call centre) at The Unlimited (2022-09 – 2024-12)

• Executed price increase campaigns by effectively communicating changes and benefits to customers, minimising dissatisfaction.
• Utilised Debicheck processes to authorise and authenticate debit order collections, ensuring compliance and reducing payment failures.
• Managed retention strategies by analysing customer behaviour and implementing personalised interventions to reduce cancellations.

Customer service (call centre) at The Unlimited (2025-01 – 2026-05)

• Handled customer inquires and resolved complaints promptly, maintaining a positive company image.
• Answered high volumes of inbound calls in a timely and professional manner, enduring customer satisfaction.
• Provided clear information on products, services and company policies to assist customers effectively.
• Assisted walk-in customers with claim submissions and inquiries, delivering personalised support and guidance.
• Processed and Assessed insurance claims efficiently, ensuring accuracy and compliance with company policies.

Financial advisor at Sanlam Sky (2026-06 – Present)

• Provided personalized financial advice to clients, helping them achieve their financial goals through tailored investment strategies.
• Analyzed clients' financial status, objectives, and risk tolerance to develop customized financial plans.
• Conducted comprehensive financial assessments including retirement, insurance.

Matric – Wyebank Secondary School (2016)

Ancillary Health Care Level 4 – Sibusisiwe Community Learning Centre (2019)

Early Childhood Development Level 4 – Sibusisiwe Community Learning Centre (2019)

Higher Certificate in Criminal Justice – Unisa (2022)