Pack and Printer at Pailpac (Laciano) (2017-07 – 2017-12)
- Operated packaging machinery to ensure accurate and efficient packaging of products according to specified guidelines.
- Inspected finished packages for defects, ensuring compliance with company standards and customer requirements.
Face to face sales agent at Global Direct (2021-01 – 2021-11)
- Engaged directly with customers to promote and sell products, achieving and surpassing sales target consistently.
- Conducted product demonstrations and presentations to highlight key features and benefits.
- Identified customer needs and provided tailored product recommendations to enhance customer satisfaction and increase sales.
- Collaborated with team members to develop and implement sales strategies, resulting in improved market penetration.
- Collected customer feedback and insights to inform product development and improve sales approaches.
Customer Rewards Agent (call centre) at The Unlimited (2022-09 – 2024-12)
- Executed price increase campaigns by effectively communicating changes and benefits to customers, minimising dissatisfaction.
- Utilised Debicheck processes to authorise and authenticate debit order collections, ensuring compliance and reducing payment failures.
- Managed retention strategies by analysing customer behaviour and implementing personalised interventions to reduce cancellations.
Customer service (call centre) at The Unlimited (2025-01 – 2026-05)
- Handled customer inquires and resolved complaints promptly, maintaining a positive company image.
- Answered high volumes of inbound calls in a timely and professional manner, enduring customer satisfaction.
- Provided clear information on products, services and company policies to assist customers effectively.
- Assisted walk-in customers with claim submissions and inquiries, delivering personalised support and guidance.
- Processed and Assessed insurance claims efficiently, ensuring accuracy and compliance with company policies.
Financial advisor at Sanlam Sky (2026-06 – Present)
- Provided personalized financial advice to clients, helping them achieve their financial goals through tailored investment strategies.
- Analyzed clients' financial status, objectives, and risk tolerance to develop customized financial plans.
- Conducted comprehensive financial assessments including retirement, insurance.
