Thandiwe Twala

Dedicated and highly adaptable professional with a proven track record and rapid career advancement through exptional performance and operational excellence. Recognized for consistently elevating from foundational roles into supervisory and administrative positions by demonstrating natural leadership, unwavering,integrity, and advanced technical aptitude. Expert in bridging the gap between field operations and executive support, within a unique ability to maintain high data accuracy while managing complex projects.

Eager to leverage this background of hands-on discipline and technical skills in a challenging positions.

Personal Assistance (PA) - Dr Godfrey Residents

(2023-03 - 2024-10)

EVOLVED FROM HOUSEHOLD SUPPORT TO ADMINISTRATIVE ASSISTANT:

• Administrative Excellence: Successfully Transitioned into Executive Support Role by Leveraging advanced Organizational Skills, Including Spreadsheet Management, Complex Filing System, and Data Retrieval.
• Cross-Functional Support: Managed the Seamless Flow of Information between Sectors, Ensuring Document Accuracy and Timely Delivery of Critical Files.
• Strategic Reliability: Served as the Trusted Point of Contact for Executive needs, Demonstrating the Ability to Handle High- Level Responsibilities while Maintaining the Highest Degree of Confidentiality and Precision.

Sales Assistant (Casual) - Incredible Connection

(2021-08 - 2022-02)

• Manged Inventory: Handled Product Returns and Met Established Sales Targets.
• Optimized the Sales Floor and Created Visual Merchandize Displays to Drive Engagement.
• Delivered Exptional Customer Service, Managing Complaints Professionally and Providing Product Recommendations to Meet user Needs.

Assistant Supervisor - Veatel

(2019-07 - 2020-07)

PROMOTED FROM GENERAL LABORER TO ASSISTANCE SUPERVISOR WITHIN 60 DAYS OF APPOINTED.

• RAPID PROGRESSION: Identified as a High-Potential Employee, Promoted within Two Months Due to a Proactive Approach to site Management.
• TECHNICAL COORDINATOR: Ensuring all Workers Met Strict Compliance and Project Standards and Managed Site Level of Cleanliness. Championed the Systematic Organization of Project Data, Transforming Raw Site Information into Actionable Insights for Stakeholders.
• EFFICIENTLY MANAGEMENT: Orchestrated Field Activities, Effectively Challenges before they Impacted Project Timelines.

Head Supervisor - Luting Security and Cleaning Services

(2015-05 - 2017-05)

Acted as a Primary Mediator between Staff and Clients to Ensure Service Level Agreement were Met.

• Managed Billing Invoices, Logistics for Material Delivery, and the Replacement of Dysfunctional Equipment.

Head Supervisor - S& H cc

(2011-05 - 2015-01)

PROMOTED FROM GENERAL CLEANER STAFF TO HEAD SUPERVISOR:

• OPERATIONAL LEADERSHIP: Transitioned into Leadership Role within 12 months,Due to High-Performance and Commitment to Quality.
• TEAM OVERSIGHT: Supervised Daily Operations, Ensuring Tasks were Executed to Standard while Maintaining High-Team- Morale and Discipline
• PERFORMANCE OPTIMIZATION: Streamlined Workflow Processes Resulting in Improved Efficiency and Consistent Delivery on Project Targets.

Bachelor of Information Science - data management, analysis, librarian, infropreneur and communication management - University of South Africa (2023)

Higher Certificate in Archives and Records - University of South Africa (2020 - 2021)

Computer training - Computer training with proficiency in various software applications and strong call answering skills with exceptional communication abilities - Miki's placement (2007)

Advanced skills in detergent manufacturing - Advanced skills in detergent manufacturing and proficiency in chemical mixing techniques - Tiro (2018)

Grade 12 - Nkhobiso Secondary (1994)