Thando

Motivated and customer-focused professional with experience in call centre operations, debt collection, customer service, and retail administration. Skilled in handling inbound and outbound calls, resolving customer queries, negotiating payment arrangements, and maintaining accurate records. Strong communication, problem-solving, and administrative skills with the ability to work effectively in fast-paced environments while achieving performance targets.

Debt Collector - Shapiro Shaik Defries & Associates

(2025-12)

• Contact customers regarding outstanding accounts through inbound and outbound calls.
• Negotiate payment arrangements and settlements with debtors.
• Explain account balances, interest, and legal consequences of non-payment.
• Update customer information and capture detailed call notes on the collection system.
• Maintain professionalism and confidentiality when handling customer information.

Asset Reunification Specialist - Computershare Investor Services

(2024-09 - 2025-09)

• Contact shareholders regarding unclaimed dividends and shares.
• Verify customer information including identification, banking details, and addresses.
• Investigate and trace shareholders using internal databases and systems.
• Handle inbound and outbound calls and emails related to asset claims.
• Maintain accurate records and ensure compliance with company procedures.

Call Centre Administrator - SA Business School

(2023-10 - 2024-02)

• Assisted with data capturing, reporting, and filing of call centre records.
• Captured and updated customer information and case details on the system.
• Provided administrative support to call centre agents and supervisors.
• Assisted with customer queries and escalations professionally.

Sales Assistant - Van Schaik Bookstore

(2021-09 - 2023-10)

• Assisted customers with books, stationery, and study material enquiries.
• Processed sales transactions using the POS system.
• Maintained stock levels and arranged merchandise displays.
• Delivered excellent customer service and resolved customer queries professionally.
• Handled returns and exchanges according to company procedures.

Matric - Mapetla High School (2018)

Diploma - Business Management - South West Gauteng College (2024)