Thapelo Britney

I am a dedicated and experienced service leader and training supervisor with proven expertise in staff development, compliance management, within 4 years in working hospitality environment. I'm recognised for strong communication, problem solving abilities, and time management ensuring best daily operations and consistent customer satisfaction. I'm skilled in conflict resolution, operational support, and customer service excellence, with well track record of monitoring employees to achieve standards performance and delivering training with company policies and industry regulations.

With my leadership experience and structured training delivery, I bring a balance of professional development skills and hands on management that will contribute to organisational growth and employee success.

Service Leader - Burger King

(2023-01-23)

• training and mentoring new core members, fostering teamwork and accountability
• ensuring compliance with company policies, food safety, and workplace standards
• delivering excellent customer service in a high-pressure environment consistently
• maintaining good brand reputation by resolving customer complaints with professionalism and empathy

Training Supervisor - Burger King

(2026-02-24)

• supporting daily restaurant operations during peak hours
• Assist managers with performance tracking, shift coverage and scheduling
• identify skill gaps and provide coaching to improve performance

NQF 5 - Office Administration - Seta (2024)

NQF 5 - Advanced Customer Service - Unisa (2024)

Diploma - Diploma in law - Seta

Service leader - Seta (2025)