Thato Pooe

Experienced retail and e-commerce professional with more than 10 years of experience in customer service, stock control, order fulfilment, and distribution support. Skilled in picking and packing, dispatch preparation, inventory management, merchandising, and maintaining operational efficiency in fast-paced retail environments. Reliable team player with strong attention to detail, problem-solving abilities, and effective communication skills.

E-commerce Administrator - Game Rosebank

(2021-07 - 2025-08)

• Managed online order processing and coordination of picking and packing
• Prepared and verified orders for customer collection and dispatch
• Assisted customers with queries related to online purchases
• Ensured order accuracy and stock availability

Clothing Department Controller - Game Cresta

(2019-03 - 2021-05)

• Maintained stockroom organisation and accurate stock levels
• Replenished sales floor stock efficiently
• Assisted with merchandising standards and inventory control

Food Co & Bakery Controller - Game Cresta

(2017-08 - 2019-01)

• Maintained product availability for fresh and hot foods
• Ensured quality standards and stock rotation
• Supported daily food department operations

Distribution Assistant - Game Cresta

(2015-03 - 2017-06)

• Offloaded deliveries and distributed stock to relevant departments
• Supported warehouse and sales floor teams with stock movement
• Assisted with receiving and organising incoming deliveries

Sales Representative - Cash Converters

(2011-04 - 2014-12)

• Assisted customers with product enquiries and sales
• Maintained high customer service standards
• Supported sales targets and store operations

Merchandiser / Sales Representative - Mr Price Home

(2008-02 - 2010-12)

• Maintained product displays and merchandising standards
• Ensured stock availability on the sales floor
• Provided customer assistance and sales support

Matric - Thutolore Secondary School (2001 - 2006)