Tshepo Lukhele
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About
AWS Certified Cloud Practitioner with a strong background in IT Service Desk, Cloud Support fundamentals, and Customer Experience.
Experienced in troubleshooting cloud-based and SaaS applications, incident management, and Zendesk administration.
Skilled in supporting AWS environments at a foundational level (EC2, S3, IAM, CloudWatch) while working closely with customers to resolve technical issues efficiently.
Actively developing skills toward AWS Solutions Architect Associate, with a long-term focus on cloud operations, automation, and AI-powered customer support.
Experience
Connect SA September, 2024 – May,2026
Intern
Provided support in business enablement services, assisting with process improvements and service optimization.
Handled service desk operations, troubleshooting technical issues with Zendesk , and ensuring efficient IT support for end-users.
Collaborated with teams to enhance customer experience and streamline workflows.
Gained hands-on experience in IT service management and problem resolution.
Data Vaildation project
Assigned Tickets & Cases within ServiceNow
Education
Diploma in Information Technology
Graduated: June, 2024
Richfield Graduate Institute of Technology
National Senior Certificate
2020