Thato Sekabate

Dynamic and customer-focused sales professional with proven experience engaging customers, identifying needs, and delivering tailored solutions. Skilled in relationship building, upselling, negotiation, and customer retention — key strengths required in high-performance automotive sales environments.

Customer Advisor - Concentrix/Webhelp - Braamfontein, Johannesburg

(2024-07)

• Deliver high-level customer engagement and needs analysis.
• Provide product recommendations aligned to customer requirements.
• Manage accounts, billing resolutions, and service adjustments.
• Identify upselling opportunities contributing to revenue growth.
• Maintain customer satisfaction through professional problem resolution.

Retention Agent - Merchants SA - Kensington B, Randburg

(2023-02 - 2024-06)

• Retained clients through consultative selling and relationship management.
• Applied negotiation strategies to reduce cancellations and improve loyalty.
• Conducted market research supporting informed business decisions.
• Consistently maintained high professionalism and service standards.

National Senior Certificate - Leondale High School