Thembeka Xulu

Motivated and empathetic NCV Level 4 graduate with strong communication and customer service skills from volunteer experience at Emseni Old- Aged Home. Proven ability to remain calm under pressure, handle sensitive conversations, and work in a fast-paced environment. Target-driven, coachable, and committed to delivering excellent service and meeting performance targets.

Volunteer at EKUKHANYENI SPECIAL SCHOOL (2023-08 – 2023-09)

• Communicated clearly and patiently with learners of diverse abilities, ensuring instructions were understood and followed.
• Resolved conflicts calmly and managed queries from parents and staff.

Volunteer at EMSENI OLD-AGED HOME (2024-06 – 2024-07)

• Provided empathetic care and support to elderly residents, building trust through active listening and respectful communication.
• Handled sensitive situations with professionalism while managing daily housekeeping tasks efficiently.
• Maintained records and documentation using MS Word and Excel.

NCV Level 4 in Education and Development – UMGUNGUNDLOVU TVET COLLEGE (2023-01 – 2025-12)