Thembela Mkalipi

I am a goal-oriented person with a strong aptitude to make a measurable and sustainable difference and positive impact at times I am entrusted with responsibilities. Creativity, analytical approach, and taking initiative are also part of my strongest development expertise. I have an experience with sample analysis procedures, recording and interpreting collected data information and presenting the results obtained.

I have well-developed communication skills, planning, and organization skills, with the ability to motivate and develop individuals, and groups and maintain good relations, quality service, and standards of performance.

Domestic Freight Administrator - Wheco Cielo

(2023-10)

I am currently working as a Domestic Freight Administrator at Wheco Cielo, where my duties encompassed various tasks including but not limited to:

• Administrative work
• Booking of meetings
• Answering email queries
• Taking care of Diaries
• Scheduling meetings
• Scheduling of Boardrooms
• Booking of flights and accommodation
• Booking of trucks for deliveries
• Making sure packaging is done correctly
• Liaising with couriers, making sure deliveries are done on time
• Booking of trucks
• Printing of waybills

Fibre To The Home (FTTH) Consultant - Vodacom SA

(2022-08)

I have previously worked as a Fibre To The Home (FTTH) Consultant at Vodacom SA, where my duties encompassed various tasks including but not limited to:

• Assisted clients with their Fibre lines, technical support, and billing issues
• Telephonically Troubleshooting
• Responsible for prospecting for new Private Clients to meet new Business targets
• Build Pipeline with cover
• Acquiring leads and generating sales for Fibre to the Home (FTTH)
• Seeking opportunities for new business development
• Working towards allocated sales targets
• Adhering to company policies and procedures
• Creating reports for management
• Maintaining relationships with clients and stakeholders
• Analysing client feedback and satisfaction levels
• Participating in regional promotional activities, etc.

Team-Leader / Assistant Manager - Telkom SA (WNS Global)

(2015-06 - 2020-03-27)

I have previously worked as Assistant Manager at Telkom SA (WNS Global), where my duties encompassed various tasks including but not limited to:

• Reviewing and managing each team member's performance
• Identifying and communicating barriers to performance/service delivery to the Group manager
• Ensuring adherence to standard operating procedures and company policies
• Supervising 13 agents thus coaching and making development plans
• Hiring and interviewing new staff
• Working closely with operations support, training, and hr to support the journey of new staff
• Preparing presentations and pieces of training
• Writing weekly reports and feedback
• Led a team of associates to perform effectively against targets/service level agreements
• Ensure all activities comply with FCA and TCF guidelines
• Ensuring each team member has a personal development plan
• Driving team building initiatives and supporting company activities

Branch Consultant - Old Mutual

(2014-01 - 2015-02)

I have previously worked as Branch Consultant at Old Mutual, where my duties encompassed of various tasks including but not limited to.

• To deliver on daily production standards and adheres to service and quality standards
• Guide clients through financial self-analysis, including goal setting and advice to reach goals
• Ensuring that clients qualify for a loans and consolidations of debt
• Preparing for Finance education presentations and trainings
• Performing some secretory duties such as copying, printing, filing, data capturing
• Providing training to new intakes about products, processes, and procedures to be followed
• Running inductions making sure they understand everything before getting ready to work
• Recruitment selection where there's new intakes, conducting interviews, and making sure recruitment procedure is followed till the hiring process

Branch POS Lead - MTN SA Grahamstown

(2009-03 - 2011-02)

I previously worked as a Supervisor at MTN SA Grahamstown, where my duties encompass various tasks including but not limited to.

• Making sure operation runs smoothly by meeting and exceeding our clients' expectations in the form of selling them the best products that will suit their needs
• General administrative duties such as filing, copying, and faxing
• Reporting to higher management, compiling day-end reports, weekly and monthly reports

Sale Consultant - Vodacom SA Cape Town

(2006-01 - 2008-05)

I have previously worked as Sale Consultant at Sale Consultant, where my duties encompassed of various tasks including but not limited to.

• Opening new data contracts doing online applications telephonically, account disputes and refunds assisting customers with setting up their Data deals, email setups, linking their business account to their contracts
• Assisting clients by appointments to explain new products and services. Data specialist, setting up email accounts for new customers mainly on laptop deals

Volunteer (Finance Clerk) - SAPS, Gqeberha

(2013-01 - 2013-07)

I have previously worked as Finance Clerk at SAPS KwaZakhele, where my duties encompassed of various tasks including but not limited to.

• Capturing of hours worked by the SAPS team that included overtime
• Assisted with salary disputes and reversals including payslips printouts
• Taking minutes in regional meeting and working side by side with the station commander

Unemployed due personal reasons

(2013-08 - 2013-11)

Due to personal reasons

Certificate - Office Practice - IT Business Campus (2007)

Senior Certificate - Office Administration, Public Administration, Business Management, Travel and Tourism, etc. - North link College (2006)