Customer Service Representative at BankingConsultant Nutun (2023-06 – Present)
Providing customer service support in banking environment
- Documented customer interactions and feedback in the CRM system, contributing to improved service delivery and operational efficiency
- Collaborated with team members to resolve complex customer issues, demonstrating effective problem-solving and communication skills
- Participated in training sessions for new staff, sharing knowledge and best practices to enhance team performance
- Assisted customers with product-related questions, feedback and complaints
- Maximised customer satisfaction by resolving service issues promptly
Customer Service Representative at Quantanite (2021-05 – 2022-08)
Provided customer service support and maintained customer relationships
- Responded to customer inquiries via phone and email, providing accurate product information and support
- Assisted customers with order placement and troubleshooting, fostering positive relationships and promoting brand loyalty
- Processed customer returns and exchanges, ensuring compliance with company policies and enhancing customer satisfaction
- Documented customer interactions and feedback in the CRM system, contributing to improved service delivery and operational efficiency
- Collaborated with team members to resolve complex customer issues, demonstrating effective problem-solving and communication skills
- Built rapport with customers through courteous and professional communications
Debt Collector at Ismail & Dahya Attorneys (2019-01 – 2020-12)
Conducted debt collection activities and account management
- Conducted thorough account reviews to identify delinquent accounts and initiate collection processes
- Utilised negotiation skills to communicate with debtors and arrange payment plans for outstanding balances
- Maintained accurate records of interactions with clients to track payment commitments and follow-up actions
- Collaborated with team members to develop strategies for improving collection rates and reducing outstanding debt
Debt Collector at Accounts Collections O'Hammond (2014-01 – 2017-01)
Managed debt collection operations and customer account disputes
- Contact debtors
- Negotiate repayment plans
- Locate debtors, managing accounts, maintaining accurate records of all communications, and ensuring compliance with debt collection laws
- Managed customer inquiries and resolved disputes regarding account statuses and payment terms efficiently
