Theo Baloyi

Adaptable and results-driven professional with experience in marketing, customer service, and administration. Strong communication, leadership, and problem-solving skills, with a proven ability to manage multiple priorities in fast-paced environments. Recognized for reliability, attention to detail, teamwork, and delivering high standards of service and execution.

Cleaner (Rhema Bible church) at Lighthouse Christian school (2024 – Present)

• Keeping a clean, healthy and safe environment for the school pupils.
• Physical hand work in connecting furniture, and lifting and placement.
• Communication skills, being able to get understanding, create solutions and reaching agreement with the teachers and students
• Preparing for the Schools events.
• Teamwork, high attention to detail, hardwork, accountability, problem solver

Customer service at Pluxnet (2025 – Present)

Main aim is to provide effective first-call resolution by offering prompt assistance with billing and first (L1) technical support, ensuring a smooth and satisfactory customer experience.

• Manage inbound customer enquiries through phone, email and chat, resolving over 40 issues daily with a focus on first call resolution.
• Outbound calls to customers, to schedule service calls (using excel live spreadsheets), provide updates, help customers with the self service options and answer any general enquiries made through the chatwoot.
• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers

Marketing at MINT (Fintech) (2026 – Present)

• Produced and managed marketing content, including social media campaigns, email communications, video scripts, and promotional materials aligned with business objectives.
• Collaborated with leadership, sales, Deaf IT and design teams to translate business goals into impactful marketing campaigns that drove measurable results.
• Strengthened brand visibility through strategic partnerships, event marketing, and integrated digital marketing initiatives across multiple platforms.
• Led content production and campaign execution from concept to launch, ensuring consistent brand messaging across all marketing and communication platforms.
• Analyzed campaign performance and customer engagement data to optimize marketing strategies, improve conversion rates, and support business growth.

BBA Marketing Management in Marketing Management – Richfield college (2023)

Matric – Dawnview highschool (2019)

Excel Data Analysis in Data Analysis (2024)