Operations Supervisor at Business Directive Contract Services Excellent Stuff Outsourcing (2024-07-25 – Present)
Oversee the day to day operations within the takealot Distribution Centre (DC), ensuring efficient and effective parcel receipt, processing and dispatch. Managing a team of floor staff and drivers, maintaining SOP Compliance and handling any exceptions or issues that arises during the logistics process.
- Supervise Daily Operations, oversee parcel receipt, scanning, sorting and dispatch activities.
- Ensure all operations are performed in compliance with established SOP's.
- Lead and manage administrator, van assistant, parcel handlers and drivers.
- Provide training, guidance and performance feedback.
- Schedule and allocate tasks to ensure optimal workflow.
- Ensure adherence to SOPs for parcel handling and processing.
- Communicate any changes or update to the team promptly.
- Address and resolve any issues with missing or damaged parcels.
- Manage the re-boxing or return process for damaged parcels.
- Ensure all necessary documentation is completed and stored appropriately.
- Liase with linehaul carriers (VDS) to ensure timely parcel transfer.
- Coordinate with marketplace sellers for parcel drop offs and returns.
- Manage communications with DC 1 & DC3 for inter branch transfers.
- Conduct debriefing sessions with drivers, ensuring all exceptions are highlighted.
Service Coordinator at Waste Carrier Waste Management and Plant Hire (2024-03-25 – 2024-07-19)
- Update service schedule, to align with customer servicing agreement (drop off sites, Chipping sites)
- Briefing and Debriefing of drivers
- Dispatching of Vehicles
- Daily Tracking of company vehicles
- Investigate Accident and Incident
- Planned Maintenance and report any breakdowns to Operations Manager
- Pre and Post Inspection of drivers checklist
- Conducting Tool box talk once a week.
Transport Controller at SA Metal (2020-03-09 – 2023-05-26)
To assist with organising the Logistics of the waste control operations to ensure smooth operation and that the requirements of the Waste Control Clients are met.
- To ensure highest possible customer service.
- To ensure that the fleets are in a roadworthy condition and conform to company policies in terms of cleanliness.
- Daily vehicle routing and scheduling (Compactor, Skips and Roro trucks)
- Manage a Fleet of 21 and 52 staff employees on a daily basis.
- Effective supervision of drivers and truck assistants discipline, time keeping and attendence.
- Liase with Transport Manager in respect of any staff related issues that do arise.
- Ensure occupational health and safety requirements are adhered to.
- Tracking and making sure that drivers follow route sequence and do not divert from their planned respective routes (Power Fleet Pointer).
- Answering all Ops Department calls in connection with deliveries and collections.
- Compiling Ops report every morning and at the close of business (Deliveries and missed collections).
- Taking corrective actions in terms of problem identified.
- Completing incident reports.
- Follow up on calls received from drivers and depots.
Transport Shift Controller at Vector Logistics (2011-01-01 – 2019-05-19)
- To ensure that vehicles are utilised effectively using the routing and scheduling tool and thereby minimizing costs and in line with continuous on efficiency.
- Ensure that all orders are sorted into its defined routes ensuring proper utilisation and economical usage of vehicles.
- Ensure that the tonnage on routes fit onto the prescribed vehicles.
- Ensure that the final routing plan is sent to the warehouse prior to shift start up so as no delay the warehouse picking process.
- To ensure the drop sequence are adhered to.
- Constant liasing with company drivers on the road and customers.
- Manage 35 to 40 employees drivers and van assistant.
- Supervising all drivers vehicle checklist and see that all is 100% inspected.
- Answering all Ops Department calls.
- Working close with the Ops Manager, Vector Call centre agents.
- Liase with customers in any irregularities.
- Monitor all company fleet on daily tracking- Trackmatic.
- Experience tracking controller.
Warehouse Camera Room at Vector Logistics (2008-10-01 – 2010-12-31)
- Check the process of loading goods onto trucks and ensure they are sealed.
- Ensure the correct stock was loaded to the correct truck.
- Ensure picking is correct and accurate, no shortages or overs.
- Ensure that all orders are correctly packed and no damages.
- Ensure all cameras are focused on risk areas.
- Liase with Warehouse and Transport manager all the time.
- Liase with company security manager to check and verify drivers documents.
GRV Clerk - PSD Warehouse at Vector Logistics (2007-09-03 – 2008-10-31)
- Control the inbound process by receiving products in good condition.
- Ensure that all products are received and stored timeously.
- Conduct daily checks, temperatures.
- Assists warehouse controler in capturing stock on the SAP system.
- Ensure the warehouse is kept clean.
- Ensure that newload are loaded to a clean truck.
- Carry out daily SAP warehouse checks and report to warehouse Controler
- Assits with monthly stock take.
Team Leader at Team Puma (1997-06-01 – 2007-09-30)
- Customer Liaison, Liaising with Dye house machine operators and manager.
- Ensuring an effective flow from receipt of orders.
- submitting all reports required timeously
- Capturing orders on SAP System.
