Assistant Housekeeper Manager - The Royal Portfolio - Birkenhead House
(2024-09)
- Supervise Housekeepers on performing daily duties
- Supervision over the Housekeeping team
- Check and assisting the housekeeping team when doing the public areas and guest rooms
- Assist with guest laundry and laundry services
- Monthly stock taking on all daily usage within the housekeeping department
- Supervise and checking that all arrival rooms, stay over rooms are done within the time frame
- Reporting any maintenance issues to the Maintenance department / Maintenance Manager
- Assist and checking the guest laundry, linen and towels for daily usage of operations
- Daily administration, Procure, Bidfood, Excell, Roster, Word documents
- Filling housekeeping documents
- Daily filing of operations in the housekeeping department
- Working on the Sage300 program – submit sick, leave, family responsibility leave, and assist staff in need of payslips
- Scheduling and roster the housekeeping team
- Allocating the Housekeeping team on the rooms and tasks that needs to be done and who responsible is
- Daily / weekly stock ordering on the Procure system
- Researching for quotes on inventory needed and answering emails regarding quotations
- Working within / according to budget
- Scheduling and assisting on trainings
- Assist in what the guest requesting
- Conduct monthly department meeting with the housekeeping team and record on the Connect team program
- Conduct job descriptions for workers
- Conduct SOP for the department
Housekeeping Supervisor - Benguela Cove
(2024-02 - 2024-07)
- Supervision over villas and commercial areas
- Frequent inventory checks on villas (self-accommodation)
- Supervise team and training to company policies
- Monitoring operational needs making sure staff understand the 5-star accommodation and experience
- Weekly linen stock count on towels, throws linen etc
- Weekly chemical and equipment stock taking
- Daily gardener and maintenance checks on the villas and report if necessary
- Scheduling roster for staff members
- Daily administration work on staff attendance register
- Checking all villa appliances such as the stove, geysers, fridge, washing machines, tumble dryers, TV, air conditioners etc
- Checking guest in and welcoming them to the villa
- Daily checks on commercial/public areas making sure all areas are cleaned and spotless
- Before arrivals making sure all amenities are in the villa
- Daily Administration
Housekeeping Supervisor - Faircape Group / Hermanas - Hermanus
(2019-07 - 2024-02)
- Trained and supervised team to comply with Control of Substances Hazardous to Health (COSHH) regulations
- Organised schedules for team members and guaranteed that every shift was substantially covered
- Supported infection prevention and control across resident development by enforcing PPE and hygiene compliance
- Established a comprehensive housekeeper performance framework to track and assess individual achievement of company goals, increasing productivity by 100%
- Prioritised and communicated cleaning tasks in daily briefings
- Monitored housekeeping operations overseeing staffing, performance management and client liaison
- Handled customer complaints calmly and diplomatically
- Complied to the safety and health standards set by the company
- Coordinated laundry service for all resident care homes
- Checked all equipment, linens and other tools before cleaning
- Thoroughly sanitised and disinfected all areas and got rid of foul-smelling odours
- Weekly thorough jotform report
- Monthly Key Performance Index with individual employees
- Conducting Interviews with Line Manager
- Training on Policies and Procedures of the company
- Daily to monthly upkeep of staff roster creating and scheduling
- Daily / Monthly completing of Checklists
- Daily checking of rooms/ public areas and maintenance issues
- Organised and tracked inventory of cleaning assets, tools and materials
- Checked every room for possible risks such as plugged appliances, opened faucets, broken glass and others
- Daily Maintenance checks in the facility and reporting to the Maintenance Manager
Receptionist - TJ Construction / Stanford - Stanford
(2018-11 - 2019-06)
- Worked as a productive and polite receptionist, handling all phone calls and initial meetings with patients and families
- Updated spreadsheet tracking with key office metrics
- Answered multi-line telephone systems and transferred callers, offered information, or took messages
- Responded to emails providing answers to queries and passing on relevant messages
Housekeeping Student - Birkenhead House / Hermanus - Hermanus
(2017-11 - 2019)
Guest Service Laundry Assistants Stock Counting Employee of the year.
- Coordinated with other team members to complete projects within set time limits
- Employed exceptional communication and relationship-building skills to develop trusting, professional client relationships
- Assist in public areas and cleaning rooms daily
Housekeeping (Practical) - Le Franschhoek Hotel & Spa / Franschhoek - Franschhoek
(2016-09 - 2017-11)
- Maintained an adequate stock of cleaning supplies
- Respected the privacy and confidentiality of clients and their belongings
- Remained aware of client concerns, needs, and desires
- Remained flexible, adaptable, and punctual
- Brought forth a positive and self-motivated attitude
- Worked one-on-one with clients and took on extra responsibilities as needed
- Achieved 100% customer satisfaction
