Sales Assistant at Gypsy Hearts (2010-04 – 2022-03)
Sales Assistant at Gypsy Hearts
- Greeting customers who enter the shop
- Be involved in stock control and management
- Assisting shoppers to find goods and products they are looking for
- Being responsible for processing cash and card payments
- Stocktaking, replenishment
- Answering store phone, tying and sending/responding emails
- Answering queries from customers
- Keeping the store tidy and clean
- Responsible for security within the store and being on look-out for shoplifters
Assistant Manager at Desigual South Africa (2022-10 – 2025-02)
Assistant Manager at Desigual South Africa
- Greeting customers who enter the shop
- Being responsible for processing cash and card payments on POS and manually
- Giving advice and guidance on products selection to customers
- Dealing with customer's refunds
- Ensuring a high level of customer satisfaction, handling complaints and resolving issues promptly
- Assisting with all managerial issues when manager us off duty
- Cashing up tills before closing
Manager at Desigual South Africa (2025-03 – Present)
Manager at Desigual South Africa
- Oversee daily opening/closing
- Cleanliness, safety and operational standards
- Perform interviews
- Train, mentor and supervise staff
- Creating staff schedules
- Stocktaking and replenishment
- Foster a productive, positive working environment
- Answering phone calls and messaging customers when needed
- Keeping owner updated on store progress
- Creating an excel spreadsheet (example for manual sales)
- Collating and filling documents
- Typing, emailing and responding to customers emails
- Dealing with customer's refunds
