Professional and approachable Reception and Administrative Officer
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Professional and approachable Reception and Administrative Officer with strong experience in front-desk operations, student and client support, record management, and office coordination within educational and public service environments. Highly skilled in handling enquiries, managing appointments, maintaining accurate records, and providing efficient administrative support in fast-paced, customer-focused settings while maintaining professionalism and confidentiality.
Teller Consultant - MultiChoice
(2026-01 - 2026-05)
As a Teller Consultant at MultiChoice, I act as a one-stop resolution agent for customers visiting the service centre, handling a range of queries including payments, activations, reconnections, disconnections, and account updates. I ensure that customer records are updated daily in the system and that all documentation is properly maintained. When issues arise that cannot be resolved on the spot, I escalate them to the appropriate department for further action.
Throughout all interactions, I make sure customers receive accurate, valid, and complete information by using the correct systems and resources.
Educator Assistant - Sisonke Primary School
(2025-06 - 2025-11)
Provided comprehensive reception and administrative support within a school environment by welcoming visitors, responding to telephone and email enquiries, and assisting parents, learners, and staff in a professional manner. Maintained accurate learner records, confidential files, and electronic databases, scheduled appointments and school activities, managed office supplies, and supported basic financial record-keeping to ensure smooth daily operations.
Branch Administrator - Bokone Bophirime Funerals
(2024-04 - 2024-09)
Managed front desk and reception duties by receiving clients, handling incoming calls, and responding to enquiries with courtesy and professionalism. Coordinated bookings and schedules, maintained accurate client records and service databases, processed payments and accounts, and provided consistent administrative support to branch staff in a fast-paced environment.
VISPOL Administrative Assistant - SAPS Madeira Police Station
(2023-03 - 2024-03)
Provided administrative and reception support in a confidential government environment by assisting visitors and callers, managing correspondence, filing systems, and document control. Served as secretary to the Station Commander through diary management, minute-taking, and meeting coordination, while compiling reports, capturing data, and supporting victim support centre administration with discretion and professionalism.
Administrative Assistant - University of Fort Hare
(2022-01 - 2023-01)
Delivered reception and administrative services within a higher education setting by assisting students and staff with enquiries in person, telephonically, and via email. Supported student registration processes, managed appointments and correspondence, maintained filing and document processing, coordinated meetings, and supported virtual engagements using Microsoft Teams.
Bachelor of Social Sciences - Social Sciences - University of Fort Hare (2021)
National Senior Certificate - NzuluLwazi High School (2013)
