Thobeka Mhlongo

Friendly and professional customer service representative with extensive experience resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Creative problem solver who built a new customer retention program that increased customer loyalty by 20%. Seeking a position as a customer service agent to continue career growth into a supervisor.

I have a 4-year customer service experience from two companies, namely iSON Xperiences and Webhelp. While working for these companies, I developed impeccable phone manners and an ability to politely deal with disgruntled customers. I am accustomed to working on multiple projects simultaneously and can offer new ideas to help your company grow and surpass all goals and objectives.

My experience at iSON Xperiences (Multichoice (DSTV)) and Webhelp helped me improve my leadership skills, hone my organizational skills, and provide me with extensive knowledge of how to provide good customer satisfaction. I also worked at Suit Up Contact Center as a Sales Agent, where I further cultivated useful knowledge of how to upsell services and goods to potential clients.

Highly organized and detail-oriented matriculant of Amandlethu Secondary School.