Thobeka Shabane

Detail-oriented professional with a strong foundation in computer literacy and data analysis, complemented by excellent communication skills. Proven ability to deliver exceptional customer service and resolve problems efficiently through effective team collaboration. Adept at managing time effectively to meet deadlines and enhance productivity.

Customer care service - Vodafone/Edf - Durban, South Africa

(2022-11 - 2023-05)

• Able to work with people
• Good time management
• Volunteering on taking care of children
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Handled customer concerns and escalated major issues to supervisor.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Picked up additional tasks to aid team success.

Matric - National Senior Certificate - Isolemamba secondary school (2021-12 - 2021-12)

N1 Engineering studies - Electrical - Northern Cape Urban College (2022-01 - 2022-12)

N2 Engineering studies - electrical engineering - South African Dru A Fet (2024-01)