Thobeka Smile

Dedicated and detail-focused individual with 1+ year customer service experience at PEP and Big Joe. Skilled in handling client queries, verifying documents, and capturing data accurately. Comfortable working under pressure while maintaining confidentiality and excellent service. Eager to contribute to efficient grant administration at SASSA.

Sales person - Pep

(2023-03 - 2024-03)

Customer service & sales

• Greet customers and help them find clothes, PEP Home, or PEP Cell items
• Work the till/cashier and handle card/cash payments
• Promote specials, PEP lay-by, and PEP Cell deals
• Verify client documents and assist with queries

Usher - University of Zululand

(2025-05 - 2025-06)

• Greet guests, check tickets, and guide people to their seats at events
• Provide excellent customer service by answering questions and assisting with directions
• Maintain order and safety by keeping aisles clear and helping during emergencies

Waitress - Big Joe

(2023-11 - 2024-01)

• Taking orders from customers
• Serving customers, handling cash/ card payments
• Maintaining cleanliness, excellent customer service

Bhiliya Primary School (2010-01 - 2017-12)

Enhlangwini High School (2018-01 - 2022-12)