Thobekile Mathe

Results-driven Business and Data Analyst with an Advanced Diploma in Information & Communications Technology and a Diploma in ICT specializing in Business Analysis. Over 4 years of experience spanning business intelligence reporting, quality assurance, cloud FinOps, and customer success within multinational, FTSE-listed client environments.

Certified

FinOps Practitioner skilled in translating business requirements into data-driven insights using Power BI, SQL, Excel, and Python. Proven track record in process improvement, stakeholder management, and cross-functional collaboration, with strong technical grounding in relational databases, cloud cost optimization, and enterprise reporting tools. Seeking to leverage analytical and technical expertise to drive measurable business performance in a Business Analyst, Data Analyst, or Business Intelligence role.

Customer Success Consultant at MagicOrange (2026-01 – Present)

• Analyze and document client business processes to build a comprehensive understanding of operational needs and data requirements.
• Transform, cleanse, and process large-scale datasets for multinational, FTSE-listed clients, ensuring data accuracy and compatibility with the MagicOrange analytics platform.
• Support customers through their monthly reporting cadence, driving on-time, accurate delivery of business-critical outputs.
• Use MagicOrange to analyze cost and performance data, delivering tailored, data-driven solutions to enterprise-level clients.
• Load and validate customer data within MagicOrange, safeguarding data accuracy, integrity, and security.
• Configure and maintain cost models within MagicOrange, aligning system outputs with client financial structures and business objectives (cloud FinOps focus).
• Evaluate and validate resource allocation strategies to confirm accurate cost distribution and reporting for clients.
• Develop detailed end-user reports in Microsoft Power BI per client specifications, delivering actionable business insights.
• Partner with fellow consultants to share insights and best practices, strengthening overall service delivery quality.
• Contribute to team meetings and cross-functional projects, supporting a collaborative and results-oriented consulting environment.

Quality Assurance Consultant at CCI South Africa (2022-11 – 2025-12)

• Monitored and evaluated product and service quality, identifying opportunities for continuous improvement.
• Contributed to the design and implementation of quality control processes, procedures, and standards.
• Conducted structured evaluations of customer interactions to ensure compliance with quality, policy, and procedural standards.
• Collaborated with cross-functional teams to investigate quality issues and implement effective corrective actions.
• Analyzed operational data to identify trends and root causes, driving measurable improvements in customer service delivery.
• Developed and maintained quality metrics, scorecards, and reports to track and communicate performance.
• Identified and reported quality-related risks, supporting proactive risk mitigation.
• Extracted and analyzed data from Power BI weekly to present performance trends to management and trainers, informing targeted training and development initiatives.

Customer Service Representative at CCI South Africa (2022-04 – 2025-12)

• Responded to customer inquiries and resolved concerns, maintaining high customer satisfaction levels.
• Identified customer needs and recommended appropriate solutions and products.
• Processed orders, returns, and provided technical troubleshooting support.
• Upsold and cross-sold products and services, contributing to revenue growth targets.
• Documented customer interactions accurately, maintaining comprehensive and reliable customer records.
• Collaborated across teams to resolve complex issues and escalated cases appropriately to supervisors and management.

Business Intelligence Reporting Intern at CCI South Africa (Pty) Ltd (2025-02 – 2025-11)

• Shadowed the Business Intelligence team to gain hands-on experience in data analysis, reporting, and BI tooling.
• Assisted with data collection, data cleaning, and analysis to support active BI projects.
• Developed proficiency in Power BI and Excel for report generation and data visualization.
• Partnered with business stakeholders to translate requirements into data-driven insights and reporting solutions.
• Built foundational knowledge of data warehousing, ETL processes, and data modeling principles.

Cashier / Expediter at Colefax Trading (Pty) Ltd (2013-03 – 2018-03)

• Processed transactions, managed cash drawer reconciliation, and maintained accurate financial records.
• Assisted customers with returns, exchanges, and complaint resolution, ensuring positive customer experiences.
• Maintained stock accuracy and shelf presentation, supporting inventory control processes.
• Worked as an expediter and back-of-house team member, coordinating efficiently across functions.

Advanced Diploma in Information Technology – Durban University of Technology (2021-02 – 2022-01)

Diploma in Information & Communications Technology – Business Analysis – Durban University of Technology (2018-02 – 2021-02)