Thobile Madlala
Administrator, facilitator and assessor
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About
Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth.
Experience
Facilitator at Nofesa Training And Development (2022-02 – Present)
Facilitate training and development activities with focus on engagement, collaboration, and operational excellence.
- Encourage full participation and promote mutual understanding setting ground rules
- Creating an engaging environment, summarizing key points, recording decisions
- Oversee daily operations ensuring smooth functioning
- Manage staff schedules, rotas, and leaves
- Monitor and control stock levels, inventory, and wastage
- Drive sales growth and meet targets
- Analyse sales data, reports performance and identify trends
- Implement promotions, displays and visual merchandising
- Train, develop, and coach team members
- Conduct performance reviews and appraisals
- Foster a positive team culture and customer service ethos
- Ensure excellent customer service and resolve issues
- Handle customer complaints and feedback
- Prepare reports on sales, stock and performance
- Ensure compliance with company policies, procedures, and laws
Project Administrator at W&RSETA (2019-03 – 2020-03)
Administer SETA records and projects with emphasis on detail, accuracy, and stakeholder communication.
- Capture learner information on the SETA system ensuring optimal attention to detail
- Administration of SETA records
- Project administration
- Report writing
- Computer literacy
- Filling of documents
- Resolving stakeholders queries
- Effective, professional communication and dialogue with stakeholders
- Compiling of claims, ensuring accuracy and compliance with contractual agreements and standard process and procedures
Education
N6 in Management Assistant – Umgungundlovu TVET College (2015-06)
Facilitator And Assessor Course in Training and Development – Genius Business College (2024-01 – 2025-02)
First AID Level 1 in First Aid – Nofesa Training And Development (2025-02 – 2025-11)
