Thobile Madlala

Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth.

Facilitator at Nofesa Training And Development (2022-02 – Present)

Facilitate training and development activities with focus on engagement, collaboration, and operational excellence.

• Encourage full participation and promote mutual understanding setting ground rules
• Creating an engaging environment, summarizing key points, recording decisions
• Oversee daily operations ensuring smooth functioning
• Manage staff schedules, rotas, and leaves
• Monitor and control stock levels, inventory, and wastage
• Drive sales growth and meet targets
• Analyse sales data, reports performance and identify trends
• Implement promotions, displays and visual merchandising
• Train, develop, and coach team members
• Conduct performance reviews and appraisals
• Foster a positive team culture and customer service ethos
• Ensure excellent customer service and resolve issues
• Handle customer complaints and feedback
• Prepare reports on sales, stock and performance
• Ensure compliance with company policies, procedures, and laws

Project Administrator at W&RSETA (2019-03 – 2020-03)

Administer SETA records and projects with emphasis on detail, accuracy, and stakeholder communication.

• Capture learner information on the SETA system ensuring optimal attention to detail
• Administration of SETA records
• Project administration
• Report writing
• Computer literacy
• Filling of documents
• Resolving stakeholders queries
• Effective, professional communication and dialogue with stakeholders
• Compiling of claims, ensuring accuracy and compliance with contractual agreements and standard process and procedures

N6 in Management Assistant – Umgungundlovu TVET College (2015-06)

Facilitator And Assessor Course in Training and Development – Genius Business College (2024-01 – 2025-02)

First AID Level 1 in First Aid – Nofesa Training And Development (2025-02 – 2025-11)