Thobile Mtshali

Design and develop no-code/low-code solutions using Power Platform. Create and modify forms, views, and dashboards in Power Apps. Develop and implement automated workflows with Power Automate.

Application Specialist at BDO South Africa (2025-07 – Present)

• Design and develop no-code/low-code solutions using Power Platform.
• Create and modify forms, views, and dashboards in Power Apps.
• Develop and implement automated workflows with Power Automate.
• Manage Dataverse, including custom tables, columns, and data relationships.
• Administer and support Dynamics 365 applications.
• Collaborate with stakeholders and developers to deliver effective business solutions.
• Perform maintenance and enhancements on existing applications.
• Establish guidelines and promote best practices for solution development.

Junior Application Specialist at BDO South Africa (2022-10 – 2025-07)

• Supported CRM customizations, Power Platform development, and testing.
• Assisted with solution design, documentation, and user training.
• Resolved application-related issues, ensuring SLA compliance.

CRM Developer Intern at BDO South Africa (2021-10 – 2022-09)

• Gained hands-on experience in Dynamics 365 customization and Power Platform.
• Supported application testing, deployments, and end-user troubleshooting

Administrative Assitant at Careers IT (2021-02 – 2021-03)

• Managed administrative tasks such as scanning, printing, and organizing documents to support daily office operations.

CRM Developer Intern at Gagasi IT (2020-02 – 2020-10)

• Provided administrative support by preparing, organizing, and managing company documents.
• Assisted with general office tasks to ensure smooth day-to-day operations.

Customer Service Representative at CCI SA (2018-12 – 2019-10)

• Assisted customers by resolving complaints, answering inquiries, and providing detailed information about products and services.
• Processed payments and returns accurately while promoting products and achieving sales targets.

System Support NQF 5 – Careers IT (2021-03 – 2022-03)

System Development NQF 5 – Careers IT (2019-10 – 2020-10)

Diploma in Information Technology – Oval Internatonal College (2016-02 – 2018-11)