Thokozani Msibi

Supervisor with experience in fraud operations, call centre performance management, retail, merchandising, and stock control. Strong in KPI management, customer service, team leadership, and problem solving.

Supervisor (Fraud Department) at Advance Call Centre Technologies (Present)

• Supervised fraud operations team
• Managed KPIs and performance metrics
• Handled escalations and customer complaints
• Ensured compliance with fraud policies
• Coached and developed team members

Retail Associate at Game SouthGate (2020-11 – 2022-10)

• Customer service and cashier duties
• Stock receiving and inventory control
• Merchandising and stock packing

Griller & Stock Controller at ChisaNyama Melrose Crossing (2018-02 – 2019-08)

• Food preparation and quality control
• Managed stock and inventory

Merchandiser at Mondelez (2014-10 – 2015-10)

• Shelf merchandising and stock rotation

Matric – Zakariyya Park Combined School (2013)