Thomas Maluleka

2x Mark of Excellence nominee

Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since January 16, 2024

Operational excellenceProduct DevelopmentRelationship ManagementPeople ManagementTechnical capabilityMarket Research

About

Thomas Maluleka is an experienced professional with a strong background in segment management, operational excellence, product development, relationship management, people management, and technical capability. He has held significant roles such as Segment Manager and VAPs Product Manager, where he successfully developed customer value propositions, drove digital adoption, reduced costs, and achieved financial targets. Thomas has been instrumental in creating award-winning CVPs, implementing sales tracking tools, and driving sales performance.

He has also demonstrated his ability to manage budgets, negotiate contracts, and build relationships with stakeholders across different business areas. Thomas is currently completing a BCom Honours degree in Business Management from the University of South Africa and holds a Bachelor of Arts Degree in Business Management from Wits University. He has over 23 years working experience with 16 years of it being in various management positions.

He is seeking opportunities to leverage his skills and contribute to the overall business strategy and development.

Experience

Segment Manager – Middle Market Client – PPB - Standard Bank (SBSA)

(2022-04)

The segment role assists the Segment Head to effectively manage the short-, medium- and long-term strategies of the segment to achieve the set targets and objectives.

Led the development of CVPs for the Middle Market Segment
Conducted extensive market research to identify customer pain points and preferences
Collaborated with cross-functional teams to align CVPs with overall business strategy
Drive increased digital take up and drive digital 1st approach
Reduce originations and servicing costs across the segment
Meet the financial and non-financial targets for the segment
Provide effective direction to all applicable stakeholders on the customer-centric segment approach to their needs
Fulfil and deliver on the propositional needs of customers in the segment

VAF/VAPs Product Manager: Value Added Product (VAPs/Non-Funded Income) - Standard Bank (SBSA)

(2017-07 - 2022-03)

Create and manage the VAPs portfolio. Grow the income generated from the Value-added products and drive a larger contribution of the non interest revenue in the Vehicle and Asset finance portfolio. Manage service providers and the 3rd parties provides enabling a seamless management of the portfolio.

Develop and manage new and existing value-added product fit for the market
Manage the VAPS portfolio from product development right through the collections
Become an SME on all insurance related matters for VAF
Manage distribution channel and maximise performance and revenue generated
Manage system availability and the servicing of the third-party providers
Annual negotiations of contracts and SLA with vendors
Provide monthly and timely business reports to key business stakeholders
Created a new Commercial warranty product for Commercial VAF
Enabled Value Added Product sales capability on the dealer platforms
Increase non-funded income from R24m to R80m
Assisted in successfully negotiating contracts with VAPs 3rd parties which had not been done in over 10 years providing VAF with annuity income it never had
Nominated for the mark of excellence award

Snr Operations Manager: Business, Corporate and Commercial Banking segment - Standard Bank (SBSA)

(2016-10 - 2017-06)

This entailed the overseeing of the structured finance portfolio, managing the corporate book with primary focus on Barloworld and Hyster, managing the Aviation books and ensuring the portfolio performed as intended and where intervention was required address and highlight with relevant authorities. Building capacity in the area to take in more work from Corporates, automate manual work, managing of the operations budget, provide timely and accurate reporting and mostly contribute to the overall business strategy and business development.

Created and streamlined processes to allocate payments received from the corporate clients
Automated processes which took over 8 minutes to execute to just under 5 minutes

Snr Manager: VAF Business partner Interactions/Relationship Management - Standard Bank (SBSA)

(2015-08 - 2016-09)

Responsibility of the role entails managing the VAF relationships with the operations areas. This included the monthly reporting to the Exco of the performance of the portfolio, representing Ops in Exco forums, represent VAF in all VAF related forums (CRR, Natis, Fleet, Credit and Compliance). Managing the VAF transfer expenses and ensuring operations costs are minimised.

Ensuring the operations goals are aligned with those of Group VAF. Ensuring the goal committed to by Ops are achieved and any deviations to the goals are managed.

Enabled transparency and synergies across VAF business and VAF operations by creating standardized reporting structures between the two areas

Product Manager: VAF Retail (Middle Market, Staff, Prestige and Private Banking segment) - Standard Bank (SBSA)

(2011-12 - 2015-07)

I assisted the VAF Product Head in achieving a balanced growth of VAF targets in the retail segment and the VAF product area.

Design and manage the VAF products and solutions
Ensure segment sales targets are achieved and manage areas performance
Analysis and research of the industry trends
Identify opportunities for increased sales, cross selling opportunities, international best practices and the cross-selling opportunities
Management of business policies in VAF to assist the VAF staff to operate effectively
Manage the budget for the segments and drive frontline performance
Full ownership of the portfolio from originations to collections
Manage relationship with the respective Segment heads and ensuring customer experience was a top priority for our staff

Manager VAF: Credit Capabilities - Standard Bank (SBSA)

(2010-08 - 2011-11)

Manager Credit Bureaux: Relationship Manager - Standard Bank (SBSA)

(2008-02 - 2010-07)

IT: Analyst/Programmer - Standard Bank (SBSA)

(2006-07 - 2008-01)

VAF: Sales and Marketing consultant - Standard Bank (SBSA)

(2005-09 - 2006-06)

Sales and Marketing consultant - Daimler Chrysler SA

(2004-12 - 2005-08)

Analyst/Credit evaluations - Nedbank Vehicle Finance

(2003-06 - 2004-11)