Thomas Moloi

Experienced Call Center Agent with a demonstrated history of working in the consumer services industry. Skilled in Technical/Networks support, Microsoft Excel, Customer Service, Microsoft Word, Inventory Management, and Forecasting. Strong support professional with a Certificate focused in Customer Service Support/Call Center/Teleservice Operation from Harambee Youth Employment Accelerator.

• Identify problems and errors prior to or when they occur.
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and problems.
• Fulfil approved requests following agreed procedures.
• Provide telephonic or chat support to clients when required.

Contact Center Certificate