Thompho Musetha

I am an IT technician with more than 13 years of experience in networks, phone systems (voice) and data center work. For the last 9 years I have fixed network problems, built and set up equipment, and kept systems running for large companies. I am a good fit for Full/remote support jobs and data center technician jobs. I am organized, I learn fast, and I keep clear records of my work.

Senior Data/Voice Technician - Nexio

(2017-08)

• Solve hard (tier-2 and tier-3) support tickets and make sure we meet our SLA uptime targets.
• Watch system performance and make sure the right resources are ready.
• Install, set up and look after core switches, routers and phones.
• Support LAN and WAN networks, set up VLANs and do structured cabling.
• Data center work: put new servers, switches and routers into racks.
• Upgrade parts: add or replace memory (RAM), hard drives, CPUs and power supplies.
• Safely remove old or broken equipment from the racks.
• Write down every change, repair and daily work order in the tracking logs.

Cisco Voice Technician - Storage Technology

(2014-01 - 2017-07)

• Installed, set up and looked after network and voice systems for customers.
• Fixed problems on Cisco routers and switches, Juniper switches and HP switches.
• Set up and looked after Cisco wireless networks (controllers, VoWiFi and access points).
• Installed and looked after Vodacom Business LAN switches and CE routers.
• Set up Cisco Hosted IP PBX and Telephony Management Systems (TMS).
• Trained end users on the Cisco Hosted IP PBX portal.
• Delivered projects over VSAT, DSL, Microwave and Diginet connections.

Junior Voice Engineer - Gijima AST

(2013-06 - 2014-01)

• Made sure systems ran as expected.
• Fixed problems on Gatekeepers, IOS Voice and data systems.
• Created and managed user accounts on Call Manager Express (CCM/CME).
• Managed LANs, WANs, internet, intranet and voice networks.
• Reported faults clearly and kept tickets up to date.

Network Engineer Intern - Department of Trade and Industry

(2012-04 - 2013-05)

• Kept network devices running (access points, core, distribution and server farm).
• Found and fixed LAN and WAN problems.
• Applied patches following the patch management process.
• Gave phone and desktop support to users.
• Set up VoIP phones and managed daily backups.

BSc - Computer Science & Information Systems - University of Venda (2011)

Grade 12 - Maths, Physical Science, Technical Electrical, Technical Drawing - Gumani Technical High School (2006)