Thompho Nemukula

Business Intelligence Consultant / Business Analyst with 6+ years of experience delivering data and reporting solutions across the mining, retail, telecommunications, and logistics sectors. Experienced in partnering with business stakeholders to elicit and analyse requirements, facilitate workshops, define KPIs, document business processes, and translate business needs into scalable reporting and analytics solutions. Leveraging a strong Business Intelligence development background, I bring the ability to independently identify source systems, analyse data using SQL, validate data quality, and collaborate effectively with technical teams throughout the solution lifecycle.

Skilled in Power BI, SQL Server, DAX, SSRS, SSIS, Excel, and data modelling, with proven experience in stakeholder management, business process analysis, requirements gathering, solution design, testing, quality assurance, and delivering high-quality analytical solutions across both project and support environments.

Business Intelligence Consultant at Mediro - Consultant at Anglo American (2023-03 – Present)

• Built Power BI dashboards integrating Power BI Service, DAX, and SQL for KPI visibility and performance tracking.
• Provided ongoing support for business-critical Power BI and SSRS reports, resolving incidents logged via ServiceNow and maintaining reliable access to insights across the organization.
• Managed user access and security by setting up gateway connections, configuring permissions for Power BI workspaces, reports, apps, and SSRS reports.
• Mapped Power BI reports to underlying data sources, scheduled and monitored refreshes to ensure data reliability and performance.
• Engaged business users to gather and analyze requirements, translating them into effective report designs.
• Developed SQL scripts to support complex reporting and data transformation requirements.
• Provided on-call support on a rotational basis and 24/7 standby coverage during critical weeks, ensuring minimal downtime and rapid incident resolution for BI systems.

Business Intelligence Business Analyst at Datonomy - Consultant at Woolworths (2022-01 – 2023-02)

• Played a key role in Woolworths' strategic initiative to become a more data-driven organization by supporting the Foods Demand Forecasting Project, powered by Blue Yonder and built on AWS infrastructure.
• Engaged stakeholders across Sales, Pricing, Promotions, Marketing, Supply Chain, and Merchandising through JAD sessions and interviews to gather and analyze data requirements critical to demand forecasting.
• Documented business needs, created Business Requirement Documents (BRDs), test cases, and test scenarios to ensure comprehensive solution coverage.
• Defined and documented business transformation rules to support the development of machine learning models for inventory and replenishment forecasting.
• Worked in an Agile development lifecycle, collaborating with product owners, data engineers, and developers to iteratively deliver business value.
• Utilised SQL and Amazon Athena to validate data within AWS Data Lake landing, staging, and curated layers, ensuring successful migration and integration from Oracle, CAD, RMS, and CAM source systems.
• Supported data validation, profiling, and transformation processes to ensure data integrity and alignment with analytical model inputs.

BI Analyst/Developer at Datacentrix – Consultant at Anglo American (2021-03 – 2021-12)

• Developed ETL processes using SSIS to extract, transform, and load operational data from in-house mining systems (WENCO and Terrain) into the enterprise data warehouse for reporting and analysis.
• Built interactive business intelligence dashboards and reports using Tableau and Microsoft SQL, enabling real-time monitoring of mining equipment including shovels, excavators, haul trucks, dozers, and loaders.
• Created detailed Technical Requirement Specifications (TRS) to guide development and ensure alignment with business objectives.
• Provided end-user support, including access management for the OM Portal, and developed comprehensive user manuals to facilitate adoption and training.

Independant BI Consultant at Contract & Freelance Roles Transnet, City Power & Data Farm (2019-10 – 2020-12)

• Partnered with business units to gather and analyze requirements through workshops and interviews, translating them into effective Power BI dashboards that enabled operational visibility and data-driven decision-making.
• Designed and developed dashboards using Power BI, T-SQL, and SSIS, integrating data from systems such as SAP, ForceLink, and other operational platforms into SQL Server for transformation and analysis.
• Delivered Power BI dashboards and reporting solutions across finance, operations, customer analytics, asset management, and outage management, enabling data-driven decision-making and operational visibility.
• Developed KPI dashboards to monitor revenue reconciliation, customer behaviour, service performance, stock inventory, asset utilization, and workforce allocation.
• Built exception and data quality reporting solutions to identify system discrepancies, improve billing integrity, and support business process improvement initiatives.
• Provided user training, UAT support, and ongoing enhancements to improve reporting accuracy and business alignment.

Junior Big Data Engineer at Altron - Consultant at DFA & Sasol (2018-01 – 2019-09)

• Gathered and analysed business requirements through stakeholder workshops, interviews, and focus groups; developed Business Requirement Documents (BRDs), functional specifications, and process flow diagrams using Lucidchart and Visio.
• Designed and developed BI solutions using Power BI, DAX, SQL Server, and T-SQL to deliver actionable insights and support business decision-making.
• Developed ETL and data integration processes using SSIS and SQL Server; performed data profiling, cleansing, and transformation to support reporting and analytics requirements.
• Utilised Python and R for data analysis, data preparation, statistical analysis, and predictive modelling within Big Data and Analytics projects.
• Maintained data and reporting processes to support business reporting and dashboards.
• Created SQL queries and Power BI reports by integrating data from multiple sources to meet business reporting requirements.
• Supported User Acceptance Testing (UAT), end-user training, and production support while ensuring alignment with business requirements and data governance standards.
• Collaborated with business stakeholders to define KPIs, reporting requirements, and dashboard specifications.

Solutions Design Architect at Jasco (2017-03 – 2017-12)

• Translated customer requirements into technically sound and cost-effective solution designs for IP Office and Avaya telephony systems; prepared detailed pricing proposals, sourced components (e.g., from Westcon), and provided feedback to product management on pricing strategies and tool improvements.

BSc: Honors in Computing in Computing – UNISA (2026)

BSc: Degree in Informatics in Informatics – PEARSON INSTITUTE OF HIGHER EDUCTION (Previously known as MGI) (2017)