Thorne Boesak

I am a creative, and enthusiastic individual with a strong desire to learn and develop new skills. My key strengths include dedication, commitment, and a strong work ethic. I value punctuality and understand the importance of effective time management.

I am capable of handling multiple tasks efficiently and adapt easily to changing priorities and working hours. I am passionate about working with people and take pride in being ambitious, responsible, organized, and dependable. As a hardworking and loyal team player, I am determined to achieve goals, contribute positively to any organization, and continuously grow both professionally and personally.

I am also a fast learner who embraces new challenges with confidence and enthusiasm.

Claims Service Assessor - Motorvaps Pty Ltd t/a MVIA - Suite 201b, Tokai Village Centre, Vans Road, Cape Town

(2023-02)

• Authorise, register, process, and settle service claims in accordance with company policies and procedures
• Accurately capture and maintain claims information using Microsoft Office applications and internal systems
• Process manual claims and ensure all supporting documentation are complete and accurate
• Communicate with Clients and Service Providers regarding claims queries
• Evaluate quotations to ensure pricing is accurate, reasonable, and market-related
• Receive, review, and verify quotations and tax invoices, ensuring all required company, client, workshop, vehicle, and replacement component details are included
• Maintain an organise filing system of quotations and supporting documentation
• Record policy information and claims data on relevant spreadsheets, applications, and internal systems
• Process client refunds
• Ensure that daily targets and quality assessment targets are met
• Verify client eligibility for claims by reviewing policy terms and conditions
• Ensure all policy payments are up to date before processing
• Confirm that clients had the appropriate coverage for the claim being submitted
• Assess policies and identify opportunities for upgrades, amendments, or policy changes to better meet client needs
• Verify and maintain the accuracy of vehicle information captured on internal systems and databases

Telemarketing Agent (Media) - TFG - Parow center, Cape Town, Western Cape

(2022-07 - 2023-01)

• Contact customers to promote and sell company products and explain benefits and advantages of the product
• Answers questions about product features and benefits
• Respond to customer enquiries and provide accurate product information
• Maintain detailed records of customer interactions, feedback, and sales activities
• Update and verify customer personal information on internal systems as required
• Process accepted sales by accurately adding products to customer accounts through internal applications and systems
• Ensure all customer information is handled confidentially and in compliance with company policies
• Consistently meet and exceed sales targets, performance goals, and quality assurance standards
• Build and maintain positive customer relationships through professional and effective communication

Driver / Storeroom Department / Sales Associate / Counter Manager - GOLDWAGEN - Bellville, Cape Town, Western Cape

(2017-03 - 2021-10)

Progressed through multiple roles within the company, starting as a Driver before being promoted to the Storeroom Department. Advanced to Sales Associate and subsequently to Counter Manager, reflecting strong performance, dedication, and leadership capabilities.

• Delivering of spares
• Receiving payment for motor parts (Cash, EFT, or Cheque)
• Internal banking of cash and cheques
• Keeping client information confidential
• Bank deposits
• Opening accounts for new clients
• Filing of proof of payments in client folders
• Delivering and collecting post to and from the SA Post office
• Record keeping of post delivered and collected
• Oversee daily cash management processes, including the reconciliation of cash and card transactions and the balancing of cash drawers
• Facilitate the onboarding, training, and development of new employees to ensure compliance with company policies and operational standards
• Provide support in resolving operational challenges and contribute to informed decision-making to enhance business performance
• Conduct staff performance reviews and deliver constructive feedback to promote continuous professional development
• Manage workforce planning, resource allocation, and staff scheduling to ensure operational effectiveness
• Develop and implement strategic initiatives aimed at increasing revenue, driving business growth, and enhancing customer satisfaction
• Collaborate with team members to establish performance objectives and achieve business targets
• Monitor employee attendance, manage absenteeism records, and ensure adherence to company attendance policies
• Coordinate and execute social media marketing activities to strengthen brand visibility and customer engagement
• Contribute to business planning, forecasting, and the development of strategies that support long-term organizational growth and success
• Manage daily cash handling procedures, including balancing cash drawers and reconciling card and cash transactions
• Train, mentor, and support new employees to ensure smooth onboarding and adherence to company standards
• Assist with problem-solving and operational decision-making to maintain efficient business operations
• Coordinate resource planning and staff scheduling to ensure optimal operational efficiency
• Develop and implemented strategies to drive business growth, increase sales, and improve customer satisfaction
• Promote the business through social media marketing initiatives to enhance brand awareness and customer engagement
• Assist with business planning and forecasting to support future growth and operational objectives

National Senior Certificate - Parow High School (2011 - 2016)