Thuli Senoamadi
ICT Officer
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About
I have customer centric mindset and the ability to connect with clients at different levels. I have the competence to apply the technical expertise to connect the dots, make linkages and collaboratively work across the organization to optimize data quality across people and systems the company support. I ensured the maintenance and support of the CCMDD electronic system (SyNCH) across all allocated healthcare facilities and pick-up points in a Sub-district, enabling monthly and quarterly electronic patient prescription targets to be reached.
Experience
ICT Officer - Broadreach Healthcare
(2019-11 - 2021-09)
- Maintained and supported IT systems for health facilities.
- Successfully implemented SyNCH system for health facilities and pickup points.
- Troubleshooting on the network.
- Trained users on systems.
Technical Support Technician - Bytes Managed Services
(2008-05 - 2016-03)
- First line support
- Attending telephone queries
- Logging into systems (PABX and POS)
- Remote support on PABX systems
- Call logging
- Allocating calls for 2nd Tier support
Education
National Certificate in IT - End user computing - Bytes People Solution (2008-12)
BCom - IT Management - Mancosa (2022-12)
