Thuliswa Qithini
Tourism Management Graduate
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About
Customer-focused Tourism Management graduate with experience in hospitality, customer service, administration, and guest relations. Skilled in handling customer enquiries, resolving issues, coordinating administrative tasks, and providing professional support in fast-paced environments.
Completed Galileo
Computer-Based Training Programme and Tour Guiding Certification, with practical experience gained through Work Integrated Learning in hospitality operations. Strong communicator with excellent organizational skills, attention to detail, and a passion for creating positive travel experiences.
Experience
Helper in Food & Beverage and Housekeeping (WIL) - Thandi's Guesthouse
(2025-09 - 2025-12)
- Assisted with kitchen preparation, cleaning, and maintaining hygiene standards
- Supported housekeeping duties including room cleaning, linen preparation, and maintaining guest areas
- Delivered excellent guest service and worked effectively within a team
Call Centre Agent - ICONAF
- Assisted customers with enquiries and service requests in a high-volume environment
- Resolved customer concerns professionally, maintained accurate records, and demonstrated strong communication and problem-solving skills
Administrative Assistant (WIL) - Mgezwa Junior Secondary School
- Supported daily operations through administration, communication, coordination, record keeping, and front-desk support
Education
Diploma - Tourism Management - Walter Sisulu University
Matric Certificate - Mgezwa Senior Secondary School
Learnership - Food & Beverage Services (2026)
