Thuliswa Qithini

Customer-focused Tourism Management graduate with experience in hospitality, customer service, administration, and guest relations. Skilled in handling customer enquiries, resolving issues, coordinating administrative tasks, and providing professional support in fast-paced environments.

Completed Galileo

Computer-Based Training Programme and Tour Guiding Certification, with practical experience gained through Work Integrated Learning in hospitality operations. Strong communicator with excellent organizational skills, attention to detail, and a passion for creating positive travel experiences.

Helper in Food & Beverage and Housekeeping (WIL) - Thandi's Guesthouse

(2025-09 - 2025-12)

• Assisted with kitchen preparation, cleaning, and maintaining hygiene standards
• Supported housekeeping duties including room cleaning, linen preparation, and maintaining guest areas
• Delivered excellent guest service and worked effectively within a team

Call Centre Agent - ICONAF

• Assisted customers with enquiries and service requests in a high-volume environment
• Resolved customer concerns professionally, maintained accurate records, and demonstrated strong communication and problem-solving skills

Administrative Assistant (WIL) - Mgezwa Junior Secondary School

• Supported daily operations through administration, communication, coordination, record keeping, and front-desk support

Diploma - Tourism Management - Walter Sisulu University

Matric Certificate - Mgezwa Senior Secondary School

Learnership - Food & Beverage Services (2026)