Thuto Lithakong

Dynamic retail professional with 8+ years' experience in sales leadership and customer service excellence. Proven track record in driving sales growth, optimizing store operations, and leading high-performing teams. Adept at fine jewelry sales, inventory management, and delivering exceptional customer experiences. Combines strong business acumen with hands-on leadership to achieve measurable results.

Sales Floor Supervisor at TRUWORTHS VAAL MALL (2016-01 – 2024-01)

• Managed daily operations for 3 retail departments generating R850K+ monthly sales
• Implemented stock replenishment system that reduced out-of-stock instances by 30%
• Developed and delivered staff training programs that increased upsell conversion by 22%
• Introduced customer retention initiatives that boosted repeat visits by 15%
• Analyzed sales data to optimize product placement, increasing accessory sales by 18%

Senior Sales Representative at BATLOUNG GENERAL TRADING (2014-01 – 2015-01)

• Built corporate client division contributing 35% to total revenue
• Conducted market research to inform pricing strategies, improving margins by 12%
• Coordinated inventory flow between warehouse and retail locations

Senior Waiter at EURO CAFÉ (2012-01 – 2013-01)

• Managed premium client accounts, generating R12K+ in monthly beverage sales
• Redesigned table rotation system, increasing customer turnover by 25% during peak hours
• Trained new staff members on service standards and wine knowledge

Information Technology Fundamentals – Central University of Technology (2010-01 – 2012-01)

Entrepreneurship Studies – University of Johannesburg (2009-01 – 2010-01)

Matric Certificate – Ficksburg High School (2008-01)