Tia Richards

Results-driven and detail-oriented administrative and customer service professional with over 5 years of experience in customer care, accounts administration, reception, and online teaching. Proven ability to manage high-volume tasks, process payments and claims accurately, handle client communication professionally, and maintain organized administrative systems. Strong telephone etiquette, multitasking ability, and adaptability.

Seeking opportunities in cold calling, appointment setting, customer service, administration, and ESL teaching.

OE Home Based Tutor at Core Capital Consulting (2024-04 – Present)

• Teach English as a Foreign Language to international online students
• Prepare lesson materials tailored to student needs
• Maintain structured lesson plans and student progress records
• Provide clear communication and feedback to students

Customer Care & Claims Agent at CCI – Markerstudy Group Insurance Limited (2023-02 – 2024-03)

• Processed insurance claims accurately and efficiently
• Captured and processed payments
• Responded to customer queries via phone and email
• Maintained organized digital filing systems
• Assisted with recruitment processes
• Delivered high-level customer support under pressure

Treasurer at Skate Vision Durban Skate Club (NPO) (2024-11 – Present)

• Manage and reconcile club accounts
• Create invoices and track payments
• Organize meetings and Annual General Meetings (AGMs)
• Promote and advertise club events

Junior Accounts Clerk at Outdoor Advertising Signage & Integrated Solutions (Pty) Ltd (2021-11 – 2023-02)

• Captured payments and processed purchase orders and invoices
• Reconciled cash ups and verified payment slips
• Managed email correspondence
• Performed general administrative duties
• Maintained accurate financial and filing systems

General Administrator (Temporary) at B&B Plumbing (2019-06 – 2019-11)

Cashier / Sales Assistant / Customer Service Representative at Toys "R" Us – Gateway Shopping Centre (2019-11 – 2021-10)

• Delivered excellent in-store customer service
• Performed daily cash-ups and handled transactions
• Assisted with merchandising and stock management
• Resolved customer complaints professionally

Receptionist at Royal Dream Nails – Gateway Shopping Centre (2019-02 – 2019-05)

• Booked and managed appointments
• Handled customer queries
• Assisted with salon maintenance and operations
• Collected and organized Proof of Deliveries (PODs)
• Scanned and filed documents
• Managed general office administration tasks

Youth Leader at Grace Family Church (2016-02 – 2019-12)

• Planned youth programs and activities
• Provided mentorship and counseling
• Coordinated group events

Diploma – Danville Park Girls' High (2013-01 – 2018-11)

TEFL – Teaching English as a Foreign Language (2023-09)