Tiroyaone Diboko

Seasoned Sales and Marketing Executive with over 8 years of experience spanning banking, retail, and corporate training. Expertise in client acquisition, account management, compliance oversight, debt management, and customer service, with a proven record of exceeding sales targets and building long-term client relationships. Holder of an International Advanced Diploma in Computer Studies (Internet Systems) from the Gaborone Institute of Professional Studies and an Online Diploma in Business Administration from Alison.

These qualifications strengthen my ability to combine technical proficiency with strategic business insight, enabling me to deliver results in competitive markets.

Sales and Marketing Executive - Loapi's Leadership - Gaborone, Botswana

(2025-11 - 2026-02)

• Spearheaded end-to-end client acquisition strategy across corporate, public sector, and manufacturing verticals, expanding the active client pipeline.
• Formulated and delivered executive-level business proposals, tailored commercial quotes, and service presentations to key decision-makers.
• Managed the full sales cycle from initial contact to quote conversion, securing official Purchase Orders (POs) and corporate service agreements.
• Cultivated strategic partnerships with C-suite executives, HR Directors, and Procurement Officers to position the firm as a preferred training partner.
• Drove campaign outreach for accredited professional development programs, including Strategy Management, Supervisory Leadership, and Workplace Safety.

Lead Generator and Client Onboarding Specialist - Absa Bank Botswana (formerly Barclays) - Pilane, Botswana

(2016-06 - 2024-03)

• Accelerated retail banking revenue by prospecting, qualifying, and converting high-intent leads across personal and commercial product lines.
• Oversaw client onboarding workflows, administering retail account openings, credit card processing, and loan applications in full compliance with regulatory requirements.
• Conducted structured market outreach and client needs-analysis to cross-sell financial products and maintain a high-converting sales pipeline.
• Resolved complex customer inquiries and operational service bottlenecks, achieving top-tier customer retention and satisfaction scores.
• Maintained meticulous customer relationship data, ensuring accuracy across internal CRM systems and audit-ready submission standards.

Debtors and Credit Control Clerk - Furnmart - Mochudi, Botswana

(2014-05 - 2016-05)

• Managed retail credit ledger operations, conducting account reconciliations, arrears tracking, and monthly statement distributions.
• Verified applicant financial documentation and credit risk profiles to minimize default rates and enforce internal lending policies.
• Supported executive management with monthly sales reporting, audit compliance adherence, and data security governance.

Operations Supervisor (Temporary) - Independent Electoral Commission (IEC) - Mochudi, Botswana

(2013-04 - 2013-10)

• Managed site logistics, equipment security, and operational workflows for high-volume voter registration and polling exercises.
• Supervised and coordinated field personnel, including registration clerks, polling officers, and security staff, ensuring operational alignment.
• Enforced strict regulatory compliance, data integrity checks, and secure inventory protocols for all sensitive materials.
• Resolved on-site operational challenges and emergency queries promptly, providing real-time activity reporting to central management.

Sales Consultant - Legal Guard - Francistown, Botswana

(2010-06 - 2010-08)

• Prospected new direct-sales opportunities through community outreach, corporate networking, and cold-calling campaigns.
• Delivered persuasive product presentations tailored to individual legal cover needs, maintaining complete interaction records.

Diploma - Business Administration - Alison (Online Learning)

International Advanced Diploma - Computer Studies (Internet Systems) - Gaborone Institute of Professional Studies (GIPS)