Delivery Manager at FNZ (2023-10 – Present)
As Delivery Manager and Technical Lead at FNZ, I lead a team of Migration Analyst Developers in scrutinising client data systems and developing comprehensive ETL processes for transferring client data onto FNZ platforms. My responsibilities extend to guiding ongoing projects, hiring new developers, and fostering a culture of learning and excellence through Agile practices.
- Lead as Delivery Manager/Tech Lead migrating client data to FNZ platforms using standardised frameworks, ETL techniques, and SSIS, ensuring scalable and repeatable delivery.
- Spearheaded data modelling, schema design, and validations for data transfers; managed definitions and reconciliations; and applied data quality, governance, and testing principles to guarantee accuracy.
- Collaborated with internal and client SMEs to deliver complex data mapping solutions and establish data modelling standards and scalability frameworks, while documenting client processes, identifying gaps, and streamlining workflows to turn business requirements into impactful migration outcomes.
- Lead ETL development and maintenance of SSIS packages and ETL workflows for FNZ database migrations with advanced SQL skills, emphasising scalability and performance using best practices.
- Support changes through testing phases, resolving data issues, completing unit testing, and system documentation for ETL processes.
- Managed source control and continuous integration using AccuRev, TFS, Azure DevOps, and
GitHub.
- Maintained TeamCity for continuous deployment pipelines, ensuring reliable and repeatable delivery across migration projects.
- Serve as Scrum Master leading Agile ceremonies, mentoring junior team members, and contributing to sprint planning and peer reviews to foster a culture of learning and excellence.
- Oversee ongoing projects and participate in hiring new developers.
- Successfully built and supported end-to-end migrated processes for multiple high-value clients to FNZ platforms.
- Part of the first team globally in the company to execute a full cloud-based migration.
- Successfully delivered numerous migration milestones, including dry runs, dress rehearsals, production migrations, and post-production client hypercare.
- Mentored junior developers, contributing to team capability growth.
Migrations Analyst Developer at FNZ (2019-08 – 2023-09)
As a Migrations Analyst Developer at FNZ, I analysed client data systems to design and build end-to-end ETL processes for migrating client data onto FNZ platforms using SSIS tools. I contributed to data modelling, technical documentation, and post-implementation support while fostering a culture of learning through mentorship and Agile delivery.
- Migrated client data to FNZ platforms using standardised frameworks, ETL techniques, and SSIS, ensuring scalable and repeatable delivery.
- Designed and implemented data models, schemas, and validations to guarantee transfer accuracy, while applying data quality, governance, and testing principles.
- Delivered complex data mapping solutions by collaborating with internal teams, client SMEs, and stakeholders to turn business requirements into impactful migration outcomes.
- Developed and maintained SSIS packages for FNZ database migrations with advanced SQL skills, emphasising scalability and performance in data transformations.
- Partnered with internal SMEs on data modelling standards and scalability frameworks while evolving best practices, tools, and methodologies for data migration.
- Supported changes through the testing phase, resolving data issues, completing unit testing, and system documentation for ETL processes.
- Managed and assisted with the production of technical documentation relating to data transfers.
- Managed source control and continuous integration using AccuRev, TFS, Azure DevOps, and
GitHub.
- TeamCity was kept up to date for continuous deployment pipelines, guaranteeing dependable and consistent delivery throughout migration initiatives.
- Provided post-implementation support once the migration was complete to support both the project and service & support teams in issue identification and resolution.
- Successfully migrated multiple client datasets to FNZ platforms with high data integrity.
- Developed reusable SSIS components and ETL workflows, reducing development time for subsequent migrations.
Data Analyst at Real People Assurance (Evolution Group) (2016-09 – 2019-08)
As a Data Analyst at Real People Assurance, I worked in tandem with business and IT teams to scrutinise requirements, develop, and provide support for Business Intelligence (BI) and Reporting projects for the Assurance business. This encompassed the construction and support of the division's Data Warehouse using BI tools including SSIS, SSAS, and Excel.
- Collaborated with business and IT teams to analyse requirements for BI and reporting projects, while working closely with Data Engineers and Analysts to resolve complex data mapping solutions.
- Designed and developed scalable data models (facts, dimensions) informed by industry best practices and analytical requirements.
- Designed, built, and deployed integrated BI solutions (ETL pipelines and reports) using SSIS, SSAS, SSRS, Power BI, and Excel, ensuring alignment with best practices and seamless cross-team collaboration.
- Developed and optimized SQL queries and stored procedures to enhance performance and accuracy across data transformations and reporting workflows.
- Applied advanced SQL skills with strong experience in data transformations and SSIS package development to support scalable data integration.
- Optimized SQL queries, scripts, and stored procedures.
- Queried, manipulated, and reconciled data.
- Used TFS for source control and version control of BI and ETL development
- Acted as the primary ongoing lead for Insurance's support of implemented reports and reporting tools, including implementing planned changes and diagnosing and resolving all ad-hoc data issues.
- Prepared new and existing operational reports for MANCO and OPSCO.
- Provided technical assistance and training to report users.
- Helped improve the insurance lead scoring algorithm, resulting in increased conversion rates. Recognized with a bonus within the first 6 months.
- Modernized the existing datamart for reporting, significantly improving performance for month-end reports that previously ran very long and were delivered late, ensuring insights were completed on time.
- Successfully delivered integrated BI solutions across the Assurance business division.
IT Manager at MICA Hardware (2009-09 – 2016-08)
As the IT Manager, I was entrusted with managing the IT infrastructure across three hardware retail stores. My role involved generating Business Intelligence reports from SQL databases for Point of Sale (POS) and Enterprise Resource Planner (ERP) systems, enabling improved decision-making in resource allocation, inventory control, and sales efficiency.
- Created database-driven Business Intelligence reports from SQL databases for POS software, facilitating data-driven decisions – enhancing inventory and sales efficiency.
- Trained and supported report users, ensuring data integrity and effective use of reporting tools across the organisation.
- Oversaw and maintained IT infrastructure across three retail stores, including servers and client points, both remotely and onsite – Ultisales, Turnkey, and Storemaster POS Systems.
- Implemented backup solutions and disaster recovery protocols to ensure business continuity.
- Optimised inventory levels using data-driven insights, procured stock and technology, and strategised new structural systems for inventory management.
- Improved reporting performance and inventory visibility across three stores.
- Enabled proactive decision-making through automated BI reports.
- Reduced stock variances and improved stock availability are achieved via optimised inventory strategies.
IT Consultant at Strictly Technology Pty Ltd (2009-03 – 2009-08)
As an IT Consultant, I provided IT infrastructure assistance to hardware retail.
