Tlaisego Suprise

Detail-oriented and dedicated professional with experience in banking, administration, documentation control, and customer service. Skilled in KYC compliance, document management, client onboarding and transaction processing. Strong computer skills with experience using oracle systems and quality documentation processes. Seeking an opportunity to contribute to a dynamic organization while developing professional skills.

Junior specialist (KYC Client Onboarding) at Absa Bank (2023-12 – 2024-11)

• Reviewed and updated documentation for existing clients regions.
• Conducted client remediation and onboarding processes within relationship banking.
• Analyzed client processes and internal policies.
• Evaluated high-risk accounts and verified compliance with KYC Regulations.
• Collected missing client information through email and direct communication.
• Updated internal systems to ensure client accounts were fully compliant.

QA documentation admin at Adcock Ingram (2022-01 – 2022-12)

• Prepared manufacturing and packaging documents according to batch tickets.
• Issued batch documentation to production teams.
• Tracked documentation using the oracle system.
• Maintained registers and records for issued documents.
• Ensured compliance with cGMP regulations.
• Managed scanning and uploading of approved documents to the QA system.
• Printed SOP attachments and retrieved documents requested by management.
• Filed, captured archived, and maintained batch records.

Admin learner at Avbob (2018-07 – 2019-06)

• Answered clients calls on policy status and coverage.
• Provided quotes, forms, and policy explanation to clients.
• Issued policy documents, ID cards, certificates.
• Processed new policies, endorsement, and renewals.
• Updated clients information, coverage details, and beneficiaries.
• Logged new claims, collected required documents.
• Processed premium payments, invoices, refunds.
• Tracked unpaid balances and send reminders.
• Maintained Physical filing.

Matric – Tubake sec (2010)

NQF level 6 in Financial markets and instruments – Noviaone group (2021)

Higher certificate in banking – Unisa (2023)

BCom in Economics in Economics – Unisa (2027)

Emotional intelligence course – Transcend (2025)