Tlotlo Ramasike

A customer-focused professional with a genuine commitment to service excellence and a track record of handling inquiries with professionalism, patience, and efficiency. Skilled in resolving customer issues at first contact, maintaining accurate records, and working collaboratively within a team to uphold high service standards. Brings strong communication and interpersonal skills that allow for confident engagement with a wide range of clients and stakeholders.

Complemented by practical experience in data capture and document management, with a solid understanding of the importance of accuracy, attention to detail, and adherence to organisational standards. Holds a Higher Certificate in Economic and Management Science from the University of South Africa and is available to start immediately.

Customer Experience Specialist - Ison Xperiences

(2025-10 - 2026-04)

• Handled a range of customer inquiries across multiple channels, consistently delivering professional and empathetic support in line with company standards.
• Resolved customer issues efficiently at first contact by applying strong problem-solving skills and a thorough understanding of products and service processes.
• Built and maintained positive relationships with customers, contributing to a high standard of client satisfaction and repeat engagement.
• Collaborated with internal teams to follow through on escalated matters, ensuring customers received timely and accurate feedback.
• Maintained detailed and accurate records of interactions, supporting reporting requirements and continuous service improvement.

Data Capturer - The Document Warehouse

(2019-11 - 2020-02)

• Captured and processed organisational records with a high degree of accuracy, ensuring documents were correctly indexed and categorised according to established standards.
• Demonstrated strong attention to detail in managing physical and digital records, contributing to the integrity and accessibility of the organisation's document management system.

Higher Certificate - Economic and Management Science - University of South Africa (UNISA) (2025-12)

National Senior Certificate - Sir John Adamson High School (2018-12)