Tofiq Allie

To whom it may concern:

I Feel your company would be the perfect place for me to grow and further My skills and capabilities within the HR field. I’m currently studying Human Resource

Management at IQ academy , This would grant me the exposure and improve my skill set even more than what it already is.

I am self-motivated which allows me to perform well under pressure and against deadlines. I am also a sociable person who loves building relationships with all kinds of people. As a worker I believe that honestly is the best policy. My ultimate guide to success is dedication, determination and discipline.

Place of Work: Sigma

Campaign: Scottish power

Duration: March 2021 – August 2021 Position: Customer advisor

Reference / Team manager: Sasha Patrick

Place of Work: Webhelp

Campaign: TVG- The Very Group

Duration: August – December 2021

Position: Customer advisor

Reference / Team manager: Rameez Davids

December 2021-Current

Teleperfomance-Campaign: Virgin Media

Worked as a complaint handler :

Prepared variety of different written communications, reports and documents. Created plans and communicated deadlines to complete projects on time.

Used critical thinking to breakdown problems, evaluate solutions and make decisions.

Compiled information , data and create spreadsheets based on what was needed

Coach /Trainee (Currently) Responsibilities include:

teaching relevant skills, tactics and techniques monitoring and enhancing performance by providing tuition, encouragement and constructive feedback identifying strengths and weaknesses developing training programs - Training new intakes on the product and campaign itself. With relevant training material

Ran Gradbay itself for new intake as well

Developed underperforming agents within the Campaign known as “carebank” Held Morning Team Briefs and meetings with agents giving them a overview of what to expect during the day- expectations, stats etc undertaking administrative tasks

Matriculated 2020

Highest Grade passed: 12

Harold Cressy High School

2022-currently still studying Human Resource Management IQ Academy in my 2nd year to get certificate